Patient Pathway Supervisor (Administrator)

Churchmere Medical Group; Basingstoke and Deane; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare organization is seeking a Patient Pathway Supervisor to lead the administration team. The role involves managing daily operations, supporting staff, and ensuring efficient service delivery to patients. Candidates must have excellent communication skills and experience in a patient service environment. The position requires flexibility in working hours, including some evenings and Saturdays. The organization offers an excellent remuneration package including generous leave and pension contribution.

Benefits

6.6 weeks leave

Generous NHS pension contribution

Access to learning opportunities

Discounts at high street and online stores

Employee assistance programme

Cycle to work scheme

Qualifications

• Excellent oral and written communication skills.
• Previous experience leading and managing teams in a patient service setting.
• History of developing team skills and confidence.

Responsibilities

• Lead and manage the Administration team.
• Prepare team rotas for health centre coverage.
• Monitor workloads of administrators.

Skills

Excellent communication skills

Ability to manage a team

Experience in patient services

Strong relationship-building skills

Change management skills

Job description

Patient Pathway Supervisor (Administrator)

The Patient Pathway Supervisorresponsible for the administration team and will manage the smooth day to dayrunning of the Administration departments and team. Ensuring that a high-qualityof administrative services are provided to our patients and all third parties.The Supervisor will act as central point of contact for the administration teamon a daily basis.

The post holder will workwith the Patient Services Manager to develop, organise and manage theday-to-day delivery of services to our patients.

In conjunction with thePatient Services Manager, the post holder will implement agreed policies andprocedures and ensure that all Administrators are competent in their day-to-daytasks. On a daily basis, the successfulcandidate would also be expected to undertake the duties of the Administratorsas the business needs dictates.

Main duties of the job

Responsibilities:

On a day-to-day basis lead and manage the Administration team, providingsupport and motivation as required.

In conjunction with the Patient Services manager prepare the team rotasto ensure that each health centre is adequately covered.

Monitor the day to day workload of all administrators to ensure thatthe workload is being managed effectively and efficiently.

Work with the Patient Services Manager to organise and lead teammeetings, monthly mini team time talks, and PLT events.

Be fully conversant with practice procedures and developments andensure that the team are kept fully updated.

Ensure that the team handle patients and visitors enquiriescourteously, efficiently, and confidentially.

About us

At Churchmere MedicalGroup as well as an excellent remuneration package we offer several excellentbenefits including:

6.6 weeks leave inclusive of bank holidays.

A generous employer pension contribution via the NHS pension scheme

Access to a range of learning and development opportunities designed tosupport your ongoing progression.

Discounts at 100s of high street and online stores

Employee assistance programme

Cycle to work scheme for those wanting a greener commute.

Job responsibilities

Responsibilities:

On a day-to-day basis lead and manage the Administration team, providingsupport and motivation as required.

In conjunction with the Patient Services manager prepare the team rotasto ensure that each health centre is adequately covered.

Monitor the day to day workload of all administrators to ensure thatthe workload is being managed effectively and efficiently.

Work with the Patient Services Manager to organise and lead teammeetings, monthly mini team time talks, and PLT events.

Be fully conversational with practice procedures and developments andensure that the team are kept fully updated.

Ensure that the team handle patients and visitors enquiriescourteously, efficiently, and confidentially.

AdministrationTeam Responsibilities:

Processing incoming and outgoing mail

Data entry of new and temporary registrations and relevant patientinformation

Scanning of patient related documentation including attaching andcoding scanned documents to patients healthcare records

Processing of all DNA letters in accordance with current protocol

Input data into the patients healthcare records as necessary.

Process incoming test results and out of hours reports, ensuring theyare referred to the relevant clinician.

Answer incoming phone calls, transferring calls or dealing with thecallers request appropriately.

Carry out system searches as requested.

To provide IT support to all members of practice staff

Maintain a clean, tidy, effective working area at all times.

Support all clinical staff with general administrative tasks asrequested.

Typing letters, reports, and associated documentation

Process referrals to external agencies such as secondary care

Process referrals using the electronic referral system (ERS)

Process requests for information i.e. SAR, insurance / solicitorsletters and DVLA forms

Liaising with external agencies such as hospitals and communityservices, ensuring referrals are processed efficiently.

Read code data on EMIS web

Confidentiality:

While seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respecttheir privacy and act appropriately.

In the performance of the duties outlined in this job description, thepost-holder may have access to confidential information relating to patientsand their carers, practice staff and other healthcare workers. They may alsohave access to information relating to the practice as a business organisation.All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcareworkers or the business of the practice may only be divulged to authorisedpersons in accordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.

At Churchmere MedicalGroup as well as an excellent remuneration package we offer several excellentbenefits including:

6.6 weeks leave inclusive of bank holidays.

A generous employer pension contribution via the NHS pension scheme

Access to a range of learning and development opportunities designed tosupport your ongoing progression.

Discounts at 100s of high street and online stores

Employee assistance programme

Cycle to work scheme for those wanting a greener commute.

Person Specification

General

• The successful post holder will be required to be work from 9am 5pm Monday to Friday but also be flexible to accommodate some evenings and Saturday mornings to assist with Extended Access supervision duties.

Experience

• Essential skills:
• Excellent communications skills, oral and written.
• Previous experience of leading and managing people in a fast-paced patient service setting.
• A proven history of developing the skills and confidence of a team and team members to fulfil their potential whilst continuously improving the service they provide to patients.
• Ability to build strong working relationships with your team.
• Ability to assertively manage difficult conversations with team members and patients.
• Ability to contribute to improving patient pathways, including managing change, developing new systems and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.