Patient Pathway Officer - Gastroenterology | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Basildon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust in the United Kingdom is seeking an adaptable Patient Pathway Assistant to support the clinical team. You will provide crucial administrative assistance to ensure that patient journeys are managed effectively in line with targets. Responsibilities include booking appointments, maintaining patient records, and coordinating clinic capacity. If you are organized and enjoy working in a dynamic environment, we invite you to apply. This position offers opportunities for career development within a supportive team.

Benefits

Flexible working opportunities

Access to training and career development

Qualifications

• Experience in administrative support within a clinical setting.
• Excellent organizational skills and attention to detail.
• Ability to communicate effectively with clinical staff and patients.

Responsibilities

• Provide administrative support to the clinical team to ensure smooth patient journeys.
• Utilize computerized tracking systems for patient case notes and results.
• Rearrange and book patient appointments as required.
• Assist in coordinating clinic capacity and managing cancellations.

Job description

Work within a specific clinical area to support the smooth running of the patient journey by ensuring that administrative processes revolve around the patient and their individual needs.

Support the Patient Pathway Co‑ordinator in providing administrative support to all clinical staff within the clinical area including Consultants, Nurse Specialists and Junior Doctors.

Support the Patient Pathway Co‑ordinator, clinical team, Operational Manager and other divisional managers in ensuring the specialty are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks referral to Treatment target.

As required, provide cross‑cover for other Patient Pathway Assistants to ensure a consistent and effective administration service is maintained at all times.

• Support the delivery of administrative processes along the other patient pathway coordinators to ensure the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
• Utilise computerized tracking systems to locate case notes and investigation results.
• Ensure patient information is maintained and updated on the appropriate patient information system.
• Re‑arrange/book patient appointments as required.
• Support the Patient Pathway Co‑ordinator to set up, review and adjust clinics in liaison with appropriate clinicians to ensure they meet the demands and expectations of patients and other stakeholders.
• Support the Patient Pathway Co‑ordinators, Divisional Managers and Clinicians in co‑ordinating clinic capacity including liaising with patients etc. in relation to clinic cancellations and rebookings.
• Participate in the induction of new Administration staff within core team and across the Trust and functions within role.
• Provide cross‑cover for other Patient Pathway Assistants to ensure a consistent and effective administration service is always maintained.

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward‑thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Are you looking for an exciting role using your unique qualities, then we want you to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

This advert closes on Thursday 18 Dec 2025.