Patient Pathway Officer - Gastroenterology

Mid and South Essex NHS Foundation Trust; Basildon; On-site; GBP 25,000; Full time

Job summary

A prominent healthcare service provider in the United Kingdom is seeking a Patient Pathway Officer for Gastroenterology. This role involves supporting the patient journey through effective administrative processes, working closely with clinical staff, and ensuring compliance with service standards. Candidates should have experience in a hospital environment and be able to maintain patient information accurately. The position offers a salary of £24,937 per annum, with opportunities for professional development.

Qualifications

• Experience of working in a hospital environment.
• Experience of using Electronic Patient Record System (EPR).
• Experience of working in a high-pressure environment.
• Experience of working in a medical department.

Responsibilities

• Support patient journey through administrative processes.
• Utilize computerized systems for case notes.
• Re-arrange/book patient appointments as required.
• Coordinate clinic capacity and liaise with patients.

Skills

Computer Literate

Able to work as part of a team

Education

Educated to GCSE standard including maths and English or equivalent

Job description

Go back Mid and South Essex NHS Foundation Trust

Patient Pathway Officer - Gastroenterology

The closing date is 18 December 2025

Work within a specific clinical area to support the smooth running of the patient journey by ensuring that administrative processes revolve around the patient and their individual needs.

Support the Patient Pathway Co‑ordinator in providing administrative support to all clinical staff within the clinical area including Consultants, Nurse Specialists and Junior Doctors.

Support the Patient Pathway Co‑ordinator, clinical team, Operational Manager and other divisional managers in ensuring the specialty are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks referral to Treatment target.

As required, provide cross‑cover for other Patient Pathway Assistants to ensure a consistent and effective administration service is maintained at all times.

Main duties of the job

• Support the delivery of administrative processes along the other patient pathway coordinators to ensure the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
• Utilize computerized tracking systems to locate case notes and investigation results.
• Ensure patient information is maintained and updated on the appropriate patient information system.
• Re‑arrange/book patient appointments as required.
• Support the Patient Pathway Co‑ordinator to set up, review and adjust clinics in liaison with appropriate clinicians to ensure they meet the demands and expectations of patients and other stakeholders.
• Support the Patient Pathway Co‑ordinators, Divisional Managers and Clinicians in coordinating clinic capacity including liaising with patients etc. in relation to clinic cancellations and rebookings.
• Participate in the induction of new Administration staff within core team and across the Trust and functions within role.
• Provide cross‑cover for other Patient Pathway Assistants to ensure a consistent and effective administration service is always maintained.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward‑thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Job responsibilities

Are you looking for an exciting role using your unique qualities, then we want to hear from you. For full details about this varied and rewarding role, please see attached job description. We look forward to your application.

Person Specification

Experience

• Experience of working in a hospital environment
• Experience of using Electronic Patient Record System (EPR)
• Experience of working in a high‑pressure environment
• Experience of working in a medical department

Qualifications

• Educated to GCSE standard including maths and English or equivalent

Job Skills

• Computer Literate
• Able to work as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£24,937 a year per annum (pro rata for part time)