Patient Pathway Officer - Gastroenterology

NHS; Basildon; On-site; GBP 25,000; Full time

Job summary

A leading healthcare provider in Basildon is seeking a Patient Pathway Assistant to facilitate patient journey management through effective administrative support within a clinical setting. Candidates should have experience in a hospital environment and familiarity with Electronic Patient Record (EPR) systems. This full-time fixed-term role offers a competitive salary of £24,937 per annum, with opportunities for career development and training. The role is essential for ensuring compliance with NHS targets and efficient patient care.

Benefits

Good working environment

Flexible working opportunities

Access to appropriate training

Qualifications

• Experience of working in a hospital environment.
• Experience of using Electronic Patient Record System (EPR).

Responsibilities

• Support delivery of administrative processes along other patient pathway coordinators.
• Utilize computerized tracking systems to locate case notes and results.
• Ensure patient information is updated on the patient information system.
• Re-arrange/book patient appointments as required.

Skills

Computer Literate

Able to work as part of a team

Education

Educated to GCSE standard including maths and English or equivalent

Tools

Electronic Patient Record System (EPR)

Job description

Job Summary

Work within a specific clinical area to support the smooth running of the patient journey by ensuring that administrative processes revolve around the patient and their individual needs.

Support the Patient Pathway Co‑ordinator in providing administrative support to all clinical staff within the clinical area including Consultants, Nurse Specialists and Junior Doctors.

Support the Patient Pathway Co‑ordinator, clinical team, Operational Manager and other divisional managers in ensuring the specialty are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks referral to Treatment target.

As required, provide cross‑cover for other Patient Pathway Assistants to ensure a consistent and effective administration service is maintained at all times.

Main duties of the job

• Support the delivery of administrative processes along the other patient pathway coordinators to ensure the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
• Utilize computerized tracking systems to locate case notes and investigation results.
• Ensure patient information is maintained and updated on the appropriate patient information system.
• Re‑arrange/book patient appointments as required.
• Support the Patient Pathway Co‑ordinator to set up, review and adjust clinics in liaison with appropriate clinicians to ensure they meet the demands and expectations of patients and other stakeholders.
• Support the Patient Pathway Co‑ordinators, Divisional Managers and Clinicians in co‑ordinating clinic capacity including liaising with patients etc. in relation to clinic cancellations and rebookings.
• Participate in the induction of new Administration staff within core team and across the Trust and functions within role.
• Provide cross‑cover for other Patient Pathway Assistants to ensure a consistent and effective administration service is always maintained.

About Us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people. We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward‑thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Details

Date posted: 10 December 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 a year Per Annum (Pro Rata for Part Time)

Contract: Fixed term

Duration: 6 months

Working pattern: Full-time

Reference number: 390‑DOM‑BA‑3373‑A

Job locations: Basildon, SS16 5NL

Job Description

Are you looking for an exciting role using your unique qualities, then we want to hear from you. For full details about this varied and rewarding role, please see attached job description. We look forward to your application.

Person Specification

Essential

• Experience of working in a hospital environment
• Experience of using Electronic Patient Record System (EPR)

Desirable

• Experience of working in a high‑pressure environment
• Experience of working in an medical department

Qualifications

• Educated to GCSE standard including maths and English or equivalent

Job Skills

• Computer Literate
• Able to work as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Mid and South Essex NHS Foundation Trust

Address: Basildon, SS16 5NL

Employer's website: https://www.mse.nhs.uk