Patient Pathway Navigator – Cardiology, Respiratory & Stroke

Royal Berkshire NHS Foundation Trust; Reading; On-site; GBP 22,000 - 25,000; Full time

Job summary

A healthcare provider is seeking a full-time Patient Pathway Coordinator to join their team in Reading. The role involves providing comprehensive administrative support to the Cardiology, Respiratory, and Stroke departments. Candidates should have experience in customer care and administration, as well as proficiency in Microsoft Office. The position requires excellent communication skills and the ability to manage patient queries effectively.

Qualifications

• Previous experience delivering high levels of customer/patient service.
• Experience working in an administrative environment.
• Knowledge of the 18 week pathway is beneficial.

Responsibilities

• Provide comprehensive administrative support to Cardiology, Respiratory & Stroke Departments.
• Schedule appointments and process clinic letters.
• Handle patient queries and maintain high-quality service.

Skills

Microsoft Office (Word, Excel)

Customer Care

Handling patient/customer queries

Experience in a multi-disciplinary team

Using digital dictation systems

Using patient data systems

Education

Admin/Customer Care experience

GCSE or equivalent in English and Maths, grades A-C

Job description

A healthcare provider is seeking a full-time Patient Pathway Coordinator to join their team in Reading. The role involves providing comprehensive administrative support to the Cardiology, Respiratory, and Stroke departments. Candidates should have experience in customer care and administration, as well as proficiency in Microsoft Office. The position requires excellent communication skills and the ability to manage patient queries effectively.