Patient Pathway Coordinator - Gastroenterology | Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust; City Of London; On-site; GBP 24,000 - 32,000; Full time

Job summary

A healthcare provider in the UK is seeking a motivated individual to join their administrative team. The role involves supporting the administration and scheduling of gastroenterology services, being the point of contact for patients and clinicians, and ensuring high standards of service. Excellent interpersonal skills and IT proficiency are vital for success in this dynamic position.

Qualifications

• Motivated and dynamic individual with a flexible approach.
• Ability to manage and support queries from patients and clinicians.
• Strong prioritization skills to improve patient experience.

Responsibilities

• Support administration and scheduling of gastroenterology services.
• Point of contact for administrative issues relating to patient care.
• Track and support patients from referral to treatment and discharge.

Skills

Excellent interpersonal skills

High standards of customer service

IT proficiency

Excellent telephone skills

Job description

We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.

Reporting to the Assistant Service Manager for Gastroenterology you will work closely with the Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Gastroenterology Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.

The post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge.

The role will requires you to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites each week.

If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

This advert closes on Thursday 20 Nov 2025.