Patient Pathway Coordinator - Gastroenterology

Epsom and St Helier University Hospitals NHS Trust; City Of London; On-site; GBP 32,000 - 35,000; Full time

Job summary

A regional NHS Trust in London is hiring a Patient Pathway Coordinator for Gastroenterology. The successful candidate will coordinate patient services, manage queries, and support administrative tasks. Applicants should have strong communication skills, IT proficiency, and experience in a healthcare setting. The salary ranges from £32,199 to £34,876 per year, pro rata.

Qualifications

• Experience using a full range of IT/Patient administration systems.
• Experience working in a similar patient administration role in a hospital/health care setting.
• Knowledge of healthcare administrative systems and processes.

Responsibilities

• Coordinate and schedule patient care activities.
• Support administration for outpatient and inpatient services.
• Manage queries from patients and colleagues.

Skills

Effective communication

IT proficiency

Customer service

Prioritization

Education

GCSE in English at grade C or above

ECDL

NVQ or equivalent

Tools

DictateIT3

iPM

iCM

iFIT

Excel

Job description

Patient Pathway Coordinator - Gastroenterology

Closing date: 20 November 2025

We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support the coordination and scheduling of an expanded programme of work.

Main duties of the job

Reporting to the Assistant Service Manager for Gastroenterology you will work closely with the Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Gastroenterology Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.

The post holder will be the point of contact for all administrative and clerical issues relating to a patient's care pathway, tracking and supporting patients from referral to treatment & discharge.

The role requires managing and supporting queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day‑to‑day duties. The role requires the postholder to work at both hospital sites each week.

If you are solution‑focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. We provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. Together with colleagues at NHS Surrey, NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Person Specification

Knowledge

• Computer literate, with experience of using a keyboard
• Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
• Knowledge of confidentiality and data protection principles
• Knowledge of health and safety
• Understanding of principles of equality and diversity
• Knowledge of Cardiology Service
• Understanding of medical terminology
• Knowledge of healthcare administrative systems and processes

Qualifications

• Good general education with GCSE or equivalent in English at grade C or above.
• ECDL
• NVQ or working towards NVQ or equivalent

Experience

• Experience of using a full range of IT/Patient administration systems
• Experience working with DictateIT3, iPM, iCM, iFIT
• Experience working in a similar patient administration role in a hospital/health care setting

Skills

• Knowledge & awareness of diversity and human rights as appropriate to your role.
• Ability to communicate effectively to ensure high standards of care, treatment, service or support.
• Ability to understand an individual's communication, physical & emotional needs; recognise their needs and preferences.
• Ability to provide a customer focused service.
• Knowledge of dealing with customer complaints and experience of customer care.
• The ability to prioritise tasks effectively without direct supervision.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Epsom and St Helier University Hospitals NHS Trust

£32,199 to £34,876 a year Pa incl HCAS Outer pro rata