Patient Pathway Coordinator - Gastroenterology

Epsom and St Helier University Hospitals; Camden Town; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading health care provider in Camden Town is seeking an enthusiastic individual to join its administrative team. You will coordinate and schedule patient activities for the Gastroenterology Service while providing excellent customer service. Ideal candidates will possess good interpersonal and IT skills, and have a solution-focused approach to improve patient experience. This role requires working across multiple hospital sites.

Qualifications

• Excellent interpersonal skills and high standards of customer service.
• Good at prioritising tasks and improving patient experience.
• Excellent telephone skills and IT proficiency.

Responsibilities

• Coordinate and schedule patient administration for the Gastroenterology Service.
• Act as point of contact for administrative issues in patient pathways.
• Manage queries from patients, clinicians, and staff.

Job description

Role Overview

We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.

Responsibilities

Reporting to the Assistant Service Manager for Gastroenterology you will work closely with the Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Gastroenterology Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.

The post holder will be the point of contact for all administrative and clerical issues relating to a patient's care pathway, tracking and supporting patients from referral to treatment &/or discharge.

The role will require you to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites each week.

Qualifications

If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!

About the Trust

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.