Patient Pathway Coordinator - Echo

Guy's and St. Thomas' NHS Foundation Trust; Camden Town; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in Camden Town is looking for a Patient Pathway Coordinator to join the Diagnostic Centre admin team. The successful candidate will be responsible for scheduling appointments for both NHS and private patients, ensuring data accuracy, and providing high-quality administrative support to clinical and managerial staff. Strong communication and organizational skills are essential.

Qualifications

• Ability to maintain confidentiality and accuracy of data.
• Excellent communication skills to interact directly with patients and staff.
• Strong organizational skills for scheduling and coordinating appointments.

Responsibilities

• Schedule appointments for NHS and private patients.
• Track patient pathways and ensure timely treatment.
• Provide administrative support and maintain a professional environment.

Job description

To work as part of the Diagnostic Centre admin team in the scheduling of appointments for both NHS and private patients for a wide range of diagnostic tests in accordance with waiting time guidelines.

To communicate directly with patients and members of staff at all levels.

To ensure accuracy of data and records and that confidentiality is maintained at all times.

To maintain good working relationships with internal and external departments, dealing with all queries in a professional manner.

The Patient Pathway Coordinator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.

The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to-day operational basis,

• To cross cover receptions and Diagnostic Centre areas
• Greeting patients arriving for examinations, completing a three-point check and providing appropriate paperwork for their appointment. Ensuring a high standard of customer service to all patients and visitors at all times
• To accurately co-ordinate and schedule appointments on our hospital systems ensuring to validate administrative pathways as required
• To monitor, update and reschedule DNA appointments daily
• To register new patients when necessary and assist with the transfer of images to and from outside organisations
• To provide administrative support as required to the diagnostic centre teams
• To check waiting areas are clean and tidy and maintain a safe, pleasant environment for patients/visitors
• To assist private patients making payments when required and to receive and send relevant documentation/forms
• To prepare appointment lists, ensuring that all the appropriate paperwork is available
• To assist sonographers and consultants with administrative matters when required
• To assist with recording and collating data on a range of subjects within the department (e.g. waiting time audits)
• To check waiting areas are clean and tidy maintaining a safe and pleasant environment for patients, visitors
• Any other duties that may become necessary following discussion with departmental managers

About the Trust

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.