Patient Pathway Coordinator - Apheresis

University Hospitals of Leicester NHS Trust; Leicester; On-site; GBP 20,000 - 28,000; Full time

Job summary

A healthcare organization in Leicester is seeking an administrative professional to provide essential support for medical teams and patients. Responsibilities include managing patient data, overseeing appointment schedules, and liaising with healthcare staff to ensure a high standard of care. The ideal candidate should have strong organizational skills and a commitment to patient welfare. This role offers a chance to contribute to vital healthcare services in the community.

Responsibilities

• Provide an administration service for medical and nursing teams.
• Support patients and families in accordance with service guidelines.
• Manage apheresis slot availability for efficiency.
• Use relevant systems to manage patient data.
• Prepare patient lists and additional documentation for appointments.
• Liaise with clinicians regarding apheresis slot availability.
• Check and update relevant patient administration systems.

Job description

Responsibilities

• Provide an administration service for the medical and nursing teams across the service, ensuring that the quality standards of the Trust are met.
• Provide support and guidance to patients, carers, relatives, company representatives and others making contact with the service, ensuring a patient pathway in accordance with local and national guidelines and service requirements.
• Prospectively manage apheresis slot availability to ensure maximum efficiencies within the service and work to agreed patient safety guidance, ensuring correct booking methods and policies are adhered to.
• Use relevant CMG systems to manage patient data and the patient pathway.
• Receive referrals and make new and follow‑up appointments.
• Prepare patient lists from the relevant information system in advance of the clinic, following departmental procedures and timescales, and ensure that all additional documentation (e.g. x‑rays, additional notes, letters) are requested with sufficient notice to be included in the hospital notes at the patient appointment.
• Ensure the full utilisation of apheresis slots available.
• Apply all local and national standards to referrals, ensuring they align with RTT, national targets and the UHL Elective Care Access Policy. This includes date‑stamping documents, reviewing and checking referrals for data quality and booking requirements.
• Process any overseas visitors, which includes receiving and checking ID documents and referring to the Overseas Patient Manager.
• Check, extract from, record and update the relevant patient administration systems.
• Assess and validate appointment details on the PAS system as defined by scheduling rules.
• Liaise with clinicians regarding availability for apheresis slots and make appropriate scheduling decisions, referring where necessary.
• Monitor, manage and report cancellations, including notice time given and utilisation of time available.
• Ensure case notes are retrieved and prepared in a timely manner to ensure they are available when required, taking appropriate actions where required information is not available.
• Be responsible for reception duties and patient communications associated with apheresis. This includes ensuring data relating to patients' demographic details are correct; booking follow‑up appointments on PAS and arranging investigations for patients, maintaining full and accurate patient records at all times.
• Deal with telephone queries and enquiries regarding appointments.

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients and partners, is our compass for the next seven years (2023‑2030). We have four primary goals:

• High‑quality care for all
• Being a great place to work
• Partnerships for impact
• Research and education excellence

We will embed health equality in all we do – taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• We are compassionate
• We are proud
• We are inclusive
• We are one team

About the University Hospitals of Leicester NHS Trust

https://www.uhleicester.nhs.uk

Application Process

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

Equal Opportunities

UHL is an equal‑opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

When successful, if the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and the money will then be deducted from your salary over a three‑month period commencing on your first month's payment. The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID‑19 Risk Assessment

Due to the current COVID pandemic, we have introduced a staff risk assessment into our pre‑employment process. This now forms part of the mandatory pre‑employment checks that will be carried out if you receive a conditional offer. The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors. If you are identified as being within a vulnerable category, we will endeavour to make reasonable adjustments to accommodate this through discussions with Occupational Health and your recruiting manager.

COVID‑19 Vaccination Status

COVID‑19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the COVID‑19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

Our Commitment to Equality, Diversity and Inclusion

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.