Patient Pathway Coordinator - Apheresis

NHS; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare trust in the UK is seeking a Patient Pathway Coordinator to provide administrative support for medical teams and ensure effective patient pathways. The role involves scheduling appointments, managing patient data, and collaborating with clinicians, requiring strong verbal and written English skills, along with relevant administrative experience. A Level education or equivalent and NVQ III training is desirable. This position offers the opportunity to significantly impact patient care within a vibrant healthcare environment.

Responsibilities

• Provide an administration service for medical and nursing teams.
• Support and guide patients, carers, and company representatives.
• Manage apheresis slot availability for patient safety.
• Check and update patient administration systems.
• Liaise with clinicians regarding scheduling decisions.

Skills

Good level of verbal and written English

Planning and Organisation skills

Secretarial or administrative experience

Medical administration experience

Experience of NHS systems and procedures

Exposure to dealing with complaints

Education

Educated to an A Level or equivalent standard

NVQ III or relevant equivalent training

Job description

University Hospitals of Leicester NHS Trust

Patient Pathway Coordinator - Apheresis

The closing date is 27 November 2025

• Provide an administration service for the medical and nursing teams across the service, ensuring that the quality standards of the Trust are met.
• Provide support and guidance to patients, carers, relatives, company representatives and others making contact with the service. To ensure and deliver a patient pathway in accordance with local and national guidelines in service requirements.
• To prospectively manage apheresis slot availability to ensure maximum efficiencies within the service and working to agreed patient safety guidance, ensuing correct booking methods and policies are adhered to.
• Use relevant CMG systems to manage patient data and the patient pathway.

Main duties of the job

• To receive referrals and make new and follow-up appointments.
• Prepare patient lists from the relevant information system in advance of the clinic, in line with departmental procedures and timescales, ensuring that all additional documentation, such as x-rays, additional notes, and letters, are requested with sufficient notice to ensure that all relevant information is included in the hospital notes at the patient appointment.
• To ensure the full utilisation of apheresis slots available.
• To ensure all local and national standards are applied to referrals and are in line with RTT, national targets and the UHL Elective Care Access Policy. This includes date stamping documents; reviewing and checking referrals to ensure data quality and booking requirements.
• Processing any overseas visitors, which will include receiving and checking ID documents and referring to the Overseas Patient Manager.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact,
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Job responsibilities

• To check, extract from, record and update the relevant patient administration systems.
• To assess and validate appointment details on the PAS system as defined by scheduling rules.
• Liaise with clinicians regarding availability for apheresis slots and make appropriate scheduling decisions, referring where necessary.
• Monitor, manage and report cancellations, including notice time given and utilisation of time available.
• Ensure case notes are retrieved and prepared in a timely manner to ensure they are available when required, taking appropriate actions where required information is not available.
• To be responsible for reception duties and patient communications associated with apheresis. This will include ensuring data relating to patients demographic details are correct; booking of follow-up appointments on PAS and arranging investigations for patients, maintaining full and accurate patient records at all times.
• Deal with telephone queries and enquiries regarding appointments.

Person Specification

• Good level of verbal and written English

Education

• Educated to an A Level or equivilant standard

Essential & Desirable Criteria

• NVQ III or relevant equivalent training and experience gained in administration post
• Secretarial or administrative experience
• Planning and Organisation skills with the ability to prioritise schedules and workloads
• Experience of NHS systems and procedures
• Medical administration experience
• Exposure to dealing with complaints

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals of Leicester NHS Trust