Patient Pathway Coordinator

University Hospital Southampton NHS FT; Southampton; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading healthcare provider in Southampton is seeking a Patient Pathway Coordinator to support the surgical department. Responsibilities include administrative tasks, booking appointments, and acting as the first point of contact for patients. Essential qualifications include a Level 3 qualification in administration or equivalent experience. The position offers flexible working options and substantial benefits, including a generous pension scheme.

Benefits

NHS discounts

Minimum of 35 days paid holiday

Generous pension scheme

Qualifications

• Experience as an administrator or secretary in a customer-focused environment.
• Knowledge and experience of secretarial or administrative procedures.
• Ability to use judgment to make decisions to solve problems.

Responsibilities

• Support the administrative pathway for patients under care.
• Typing letters and booking outpatient appointments.
• Booking elective surgery and other administrative tasks.

Skills

Good communication skills

Organised

Teamwork

Education

Level 3 qualification in administration/customer service

Good standard of secondary education (GCSE pass level)

Job description

Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role.

Main duties of the job

We are looking to recruit a Patient Pathway Coordinator within the surgery department. The role will act as first point of contact for the patients under our care.

You'll will work alongside a multidisciplinary team including nurses, doctors and other administrative teams across the trust.

The role will act as first point of contact for our patients and be essential for the seamless operation of our services and patient's experience with the trust.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed Job Description And Main Responsibilities

The role will support the administrative pathway for patients under the care of our services, including letter typing, booking outpatient appointments, booking elective surgery and other administrative tasks. You'll need to have good communication skills, be organised and the ability to work as part of a team.

Hours will be based during core hours (8-6pm) Monday to Friday.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
• Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience. And Experience as an administrator or secretary in an organisation with a customer focused environment And Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward
• Knowledge and experience of secretarial or administrative procedures
• Experience as an administrator or secretary in an organisation with a customer focused environment

Desirable criteria

• Knowledge of medical terminology
• Courses / further study attended to demonstrate evidence of personal development.
• Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
• Diploma level qualification or an equivalent level of experience
• Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
• Proficient in the use of all hospital computerised patient systems.
• Experience in understanding and analysing patient pathways.
• Knowledge of both local and national targets relating to RTT and cancer pathways