Patient Pathway Coordinator

Practice Plus Group; Shepton Mallet; On-site; GBP 26,000; Full time

Job summary

A healthcare organization in Shepton Mallet is looking for a Patient Pathway Coordinator to streamline patient journeys from referral to treatment. This role involves managing communications with patients and healthcare professionals and ensuring operational efficiency in outpatient clinics. The ideal candidate will have strong administrative experience, excellent communication skills, and the ability to work effectively in a team. This position offers a salary of £25,104.35 per annum with a range of benefits.

Benefits

25 days annual leave plus bank holidays

Extensive wellbeing and lifestyle benefits

Support for personal growth in the role

Qualifications

• Previous experience in an administrative or reception role, ideally within healthcare.
• Confidence handling a high volume of calls professionally.
• Understanding of confidentiality and data protection.

Responsibilities

• Deliver professional and courteous service to patients.
• Manage calls and provide advice about appointments.
• Coordinate and book Outpatient clinics and Theatre lists.
• Process referrals and manage waiting lists.
• Prepare and distribute patient notes.
• Identify and resolve issues affecting clinic capacity.

Skills

Excellent communication skills

Strong computer skills

Ability to stay calm under pressure

Proactive, team-oriented attitude

Tools

Microsoft Office

Patient Administration Systems

Job description

About The Role

We’re looking for an organised, patient-focused Patient Pathway Coordinator to join our friendly administration team at Practice Plus Group. In this vital role, you’ll be the first point of contact for patients and healthcare professionals — making sure every patient’s journey runs smoothly from referral to treatment.

You’ll be joining a collaborative and supportive team that plays a key role in ensuring our Outpatient clinics and Theatre lists are managed efficiently and filled to capacity. Every day brings new challenges, and you’ll have the satisfaction of knowing your work directly contributes to improving patient access to high‑quality care.

Working 37.5 hours a week. You will work 8 hour shifts between Monday - Friday 9am - 5pm or 10.00am - 6pm, we work on a rota system so shifts will vary week on week.

Any weekend shifts will be deemed unsociable hours and there will have an increase in the hourly rate should you work them.

To see what its like working for the Practice Plus Group, please see the video of testimonials below

What you'll be doing

As our Patient Pathway Coordinator, you’ll:

• Deliver a professional and courteous service to patients, ensuring every interaction reflects our patient‑centred approach.
• Manage calls from patients, GP surgeries, and hospital staff, providing clear and helpful advice about appointments and procedures.
• Coordinate and book Outpatient clinics and Theatre lists, ensuring all slots are fully utilised and scheduling adheres to booking guidelines.
• Process referrals, manage waiting lists, and ensure accurate and timely updates to patient records on our systems.
• Prepare and distribute patient notes to the relevant teams, ensuring all documentation is complete and accurate.
• Proactively identify and resolve issues that may affect clinic capacity or waiting times.
• Work closely with clinical and administrative colleagues to ensure a seamless patient experience.

This is a varied, fast‑paced role where you’ll make a real impact on patient satisfaction and operational efficiency.

What we’ll look for in you

With your previous experience in an administrative or reception role, ideally within healthcare or a customer service environment, you will also have:

• Excellent communication skills, with the confidence to handle a high volume of calls in a professional and reassuring manner
• Strong computer and data entry skills, including experience with Microsoft Office and Patient Administration Systems (or equivalent)
• The ability to stay calm under pressure, prioritise effectively, and work accurately to deadlines
• A proactive, team‑oriented attitude with a commitment to delivering excellent service to patients
• An understanding of confidentiality, data protection, and information governance

What you can expect in return

• A salary of £25,104.35 per annum
• Work 37.5 hours a week; 8 hour shifts between Monday - Friday 9am - 5pm or 10.00am - 6pm, shifts will vary week on week
• Any weekend shifts will be deemed unsociable hours; an increase in the hourly rate
• An extensive range of wellbeing and lifestyle benefits
• 25 days annual leave (increasing with service) plus bank holidays based on full‑time hours
• The support you need to grow in your role

To apply for the role, click on the link below. If you have any questions, contact [e-mail]

Applications will be processed at the time of application, Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date.

Applicants must have the right to work in the UK.