Patient Pathway Co-Ordinator - CAT11 Cardiology, Respiratory & Stroke

Royal Berkshire NHS Foundation Trust; Reading; On-site; GBP 22,000 - 25,000; Full time

Job summary

A healthcare provider is seeking a full-time Patient Pathway Coordinator to join their team in Reading. The role involves providing comprehensive administrative support to the Cardiology, Respiratory, and Stroke departments. Candidates should have experience in customer care and administration, as well as proficiency in Microsoft Office. The position requires excellent communication skills and the ability to manage patient queries effectively.

Qualifications

• Previous experience delivering high levels of customer/patient service.
• Experience working in an administrative environment.
• Knowledge of the 18 week pathway is beneficial.

Responsibilities

• Provide comprehensive administrative support to Cardiology, Respiratory & Stroke Departments.
• Schedule appointments and process clinic letters.
• Handle patient queries and maintain high-quality service.

Skills

Microsoft Office (Word, Excel)

Customer Care

Handling patient/customer queries

Experience in a multi-disciplinary team

Using digital dictation systems

Using patient data systems

Education

Admin/Customer Care experience

GCSE or equivalent in English and Maths, grades A-C

Job description

Patient Pathway Co-Ordinator - CAT11 Cardiology, Respiratory & Stroke

Note - Previous Applicants Please Do Not Apply

This is an exciting opportunity to join the Urgent Care team as a Patient Pathway Coordinator (PPC). We currently have an opportunity for a permanent role as a full -time Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), who provides a first class, efficient, pro-active and patient focused admin service.

Main duties of the job

We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Cardiology, Respiratory and Stroke team. You will need to be confident working within a team in a fast paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.

You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

About us

The City of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good.

Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

The role will provide comprehensive administrative support to CAT11 together with the Cardiology, Respiratory & Stroke Departments and Clinicians. You will support the CAT in the delivery of a patient focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.

This post requires previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but not essential, using multiple computer systems and managing data (electronic and paper based). Knowledge of the 18 week pathway would also be beneficial. Full compliance with local procedures, deadlines and best practice will be a key part of the role.

For further information about these roles, please contact Jose Munoz Villaplana on email: [e-mail]

Person Specification

Qualification

• Administration/Customer Care or acquired equivalent experience.
• GCSE or equivalent in English and Maths, grades A-C

Skills, Knowledge, Abilities

• Experience of using Microsoft Office, including Word and Excel
• Experience of working in a multi-disciplinary team.
• Customer Care experience.
• Experience of handling patient/customer queries
• Experience of using digital dictation systems.
• Experience of using patient data systems.
• Experience of working in a healthcare setting

Previous Experience

• Experience of scheduling outpatient appointments and/or admissions
• Experience of working with patients and providing information regarding their appointments or treatment team
• Experience of handling patient complaints.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.