Patient Pathway Co-Ordinator

UDML College of Engineering, JECRC Founadation, Jaipur; Reading; On-site; GBP 27,000 - 31,000; Full time

Job summary

A healthcare institution is searching for a Patient Pathway Co-ordinator to provide administrative support for Cardiology, Respiratory, and Stroke departments. The ideal candidate will have experience in administration and customer care, with required GCSE qualifications. This full-time role offers flexible working opportunities and a range of benefits including NHS pension scheme and generous leave allowances.

Benefits

Flexible working opportunities

27 days annual leave for new starters

NHS pension scheme

Employee Assistance Programme

Cycle to work scheme

Health Service discounts

Qualifications

• Administration/Customer Care experience or equivalent.
• GCSE or equivalent in English and Maths, grades A-C.

Responsibilities

• Provide comprehensive administrative support to CAT11 and Cardiology, Respiratory & Stroke Departments.
• Maintain accurate records using electronic and paper-based systems.
• Deliver a high-quality, patient-focused service with professionalism.

Skills

Administrative skills

Customer care experience

Experience using Microsoft Office

Multidisciplinary team collaboration

Education

GCSE or equivalent in English and Maths

Job description

Patient Pathway Co‑ordinator – CAT 11 Cardiology, Respiratory & Stroke

Band 4 – Permanent – Full‑time (37.5 hrs/week, 08:00‑16:00 Mon‑Fri with one 09:00‑17:00 day). Salary £27,485 – £30,162 per annum. Closing 20/11/2025 23:59.

Job Overview

We are looking for a highly motivated and organised individual to provide specialist admin support to the CAT11 team supporting Cardiology, Respiratory and Stroke Medicine. You will be confident working within a fast‑paced, team environment and have excellent IT skills, ability to communicate with patients and colleagues, and work quickly and accurately under pressure.

Responsibilities

• Provide comprehensive administrative support to CAT11 and Cardiology, Respiratory & Stroke Departments, including telephone reception, appointment scheduling and processing clinic letters.
• Process general admin duties, ensuring compliance with local procedures, deadlines and best practice.
• Maintain accurate records using electronic and paper based systems; knowledge of the 18‑week pathway beneficial.
• Deliver a high‑quality, patient‑focused service with professionalism and courtesy.

Qualifications

• Administration/Customer Care experience or equivalent.
• GCSE or equivalent in English and Maths, grades A‑C.

Skills & Experience

• Experience using Microsoft Office (Word, Excel).
• Worked in a multidisciplinary team.
• Customer care experience and handling patient/customer queries.
• Desirable: digital dictation systems, patient data systems and healthcare setting experience.
• Scheduling outpatient appointments or admissions.
• Experience handling patient complaints (desirable).

Benefits

• Flexible working opportunities.
• Annual leave – 27 days for new starters, increasing to 29 days after 5 years and 33 days after 10 years NHS service; pro‑rata for part‑time staff.
• NHS pension scheme, Employee Assistance Programme, Money Advice Service.
• Generous maternity, paternity and adoption leave.
• On‑site nursery, full educational library services.
• Cycle to work scheme, lockable storage for cycles, bus to work scheme.
• Excellent rail and bus links.
• Health Service discounts.

Documents to download

• Band 4 PPC Job Description (PDF, 264.6 KB)
• Staff Benefits (PDF, 139.1 KB)
• Probation Policy & Procedure (PDF, 559.4 KB)
• Leadership Behaviours Framework (PDF, 1.0 MB)
• Behaviours Framework 2022 (PDF, 2.9 MB)

Contact

Name: Jose Munoz Villaplana
Job title: Patient Pathway Manager
Telephone: [phone]

Additional Information

May Riggs – Deputy Patient Pathway Manager. LNKD1_UKTJ