Patient Pathway Co-Ordinator

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 26,000 - 27,000; Full time

Job summary

Manchester University NHS Foundation Trust (MFT) is seeking a Patient Pathway Co-Ordinator to coordinate patient pathways across divisional services and maintain high-quality administrative support. The role focuses on proactive monitoring of RTT pathways and PTLs, booking outpatient appointments, and liaising with patients, clinicians and multidisciplinary teams to resolve issues.

Working within a broader administrative team, the PPC will balance autonomy with collaboration, ensuring timely

Qualifications

• GCSE English at grade C or above or equivalent.
• Proven NHS secretarial experience and/or experience meeting deadlines.
• Knowledge of office procedures and IT systems including HIVE.

Responsibilities

• Coordinate patient pathways across divisions to support operational targets.
• Monitor RTT pathways and PTLs; take action to prevent delays.
• Book outpatient appointments and liaise with patients and clinicians.
• Provide administrative support and cross-cover to ensure continuity of service.
• Oversee administration for referrals into CAMHS teams and maintain records.

Education

GCSE English (C or above)

Tools

Microsoft Office

HIVE system

Job description

Manchester University NHS Foundation Trust

Patient Pathway Co-Ordinator

The closing date is 16 November 2026

The Patient Pathway Co-ordinator (PPC) is responsible for coordinating and managing patient pathways across divisional services, ensuring an efficient, patient-centred administrative service. Working as part of a wider administrative team, the post holder supports a range of specialties and contributes to the delivery of key operational targets

The PPC will proactively monitor Referral to Treatment (RTT) pathways and Patient Tracking Lists (PTLs) for routine and urgent patients, taking appropriate action to ensure pathways are managed in line with national and local standards. This includes validating activity and maintaining accurate, up-to-date records on relevant patient administration systems.

The role requires effective coordination of patient care, including booking outpatient appointments, liaising with patients, clinicians, and multidisciplinary teams, and resolving pathway issues in a timely manner. The post holder will work with a degree of autonomy, prioritising their workload, and will provide cross-cover and support to colleagues to ensure continuity of service.

To oversee the administration of all patients referred into CAMHS teams, maintain accurate and up-to-date electronic patient records, and provide analytical support to inform efficient service delivery

Main duties of the job

To ensure clinic cancellation requests are submitted following approval of clinicians leave and monitor Health Roster to ensure the clinics are cancelled / moved as per instruction. Monitor any changes to clinics to ensure that patients do not breach timeframes and standards.

Support monitoring of clinic utilisation compliance with the Service Manager.

Work proactively and closely with the outpatient waiting list manager to ensure full utilisation of clinics and early intervention when an issue is identified, escalating to Service Manager where appropriate.

Supports the administrative process for any applicable Multidisciplinary Team Meetings, Governance processes and RCA's to ensure all necessary and appropriate clinical information is available for discussion at set meetings.

Work closely with medical, nursing, advanced healthcare professionals and Operational Management team.

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Documents to download heading.

Explore Inside MFT Your Candidate Place

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Documents to download heading and once opened, you can either scan QR code or click on the link provided.

We welcome applications from a wide range of backgrounds and experiences.To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS: Includes the above, plus any additional information held by local police thats considered relevant to the role.

Enhanced with Barred Lists: Includes all of the above, plus checks against the childrens and/or adults barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

For more information about the cost of the various types of DBS, please visit: https://www.gov.uk/government/news/dbs-fees-are-changing-in-december

DBS Update Service

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

Person Specification

Qualifications

• GCSE or equivalent in English grade C or above

Experience

• previous secretarial experience and/or previous NHS experience
• Proven experience of working to deadlines
• At least two years previous secretarial experience and/or previous NHS experience
• Proven experience of working to deadlines
• Previous medical secretarial experience
• Experience of working in a multidisciplinary team.

Knowledge

• Knowledge or a range of office procedures, and Microsoft office packages
• Knowledge of medical terminology
• Understanding of Out-Patient, admission and waiting list procedure
• Understanding of IT systems
• Knowledge of HIVE system
• Knowledge of Trust policies and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Manchester University NHS Foundation Trust

£25,760 to £27,476 a yearper annum, pro rata