Patient Pathway Co-ordinator

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 32,000 - 35,000; Full time

Job summary

A public healthcare organization in Kingston upon Thames is seeking a Patient Pathway Co-ordinator to oversee patient care administration. The role involves ensuring smooth patient journeys from referral to discharge while supervising a dedicated team. Candidates should have relevant administrative experience, strong communication skills, and a knowledge of healthcare systems. This position also offers support for professional growth and a range of wellbeing resources.

Benefits

On-site staff nursery

24/7 employee assistance programme

Wellbeing classes and support

Qualifications

• Experience in healthcare administration processes is a must.
• Strong computer skills including familiarity with NHS systems.
• Excellent communication and customer care skills.

Responsibilities

• Manage patient pathways from referral to discharge.
• Supervise and allocate work to the PPC team.
• Ensure adherence to Trust Access Policy and SOPs.

Skills

Computer Literate

Good attention to detail

Ability to initiate & coordinate change

Knowledge of healthcare administrative systems

Education

GCSE Maths grade A-C or equivalent

GCSE English grade A-C or equivalent

Previous NHS experience

Job description

Go back Kingston and Richmond NHS Foundation Trust

Patient Pathway Co-ordinator

The closing date is 02 February 2026

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The postholder will supervise and allocate work to the PPC team.

Main duties of the job

• Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP.
• ...
• 11. To use the 18 weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.
• ...

Pathway Tracking

• 11. To use the 18 weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.
• ...

Inpatient Pathway (Speciality Specific)

• 19. Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality.
• ...

Communications/Customer service

• 41. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
• ...

About us

• Development and staff wellbeing

Your growth and personal happiness matter to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Shortlisting Criteria

• Computer Literate
• Good attention to detail Ability to initiate & coordinate change to own working practices
• Knowledge of healthcare administrative systems and processes

Shortlisting Criteria

• GCSE Maths grade A-C or equivalent
• GCSE English grade A-C or equivalent
• Previous NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kingston and Richmond NHS Foundation Trust

£32,199 to £34,876 a year Pro rata pa. incl. HCAS