Patient Pathway Co-ordinator

Barts Health Nhs Trust; City of Westminster; On-site; GBP 25,000 - 33,000; Full time

Job summary

A prominent healthcare provider located in Westminster is seeking a highly organized Patient Pathway Coordinator to manage administrative processes within the Endocrinology Department. The role involves maintaining patient pathways, providing efficient secretarial support to a multidisciplinary team, and implementing Standard Operating Procedures. Candidates must have excellent communication skills, knowledge of medical terminology, and previous experience as a medical secretary. This position offers a chance to be part of a leading NHS trust focused on delivering high-quality patient care and fostering an inclusive work environment.

Qualifications

• Candidates must have excellent communication and secretarial skills.
• Knowledge of medical terminology and experience as a medical secretary are essential.
• Digital typing skills are desirable.

Responsibilities

• Manage administrative processes associated with patient pathways.
• Provide efficient secretarial/PA service to a multidisciplinary team.
• Implement Standard Operating Procedures (SOPs) and contribute to their development.

Skills

Excellent communication skills

Secretarial skills

Digital typing skills

Knowledge of medical terminology

Tools

G2 digital dictation

Job description

This is an exciting opportunity to work in an extremely busy Trust, providing admin support to the Endocrinology Department at St Bartholomew's Hospital. The purpose of this post is to actively manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment by the Trust. Also, to ensure and participate in providing an effective administration service to the multidisciplinary team.

Responsibilities

In summary Actively manage the administrative processes associated with patient pathways and the functioning and effectiveness of clinical teams. This includes ensuring that 18-week access target and other quality targets are met.

Be a key contact in providing patients with access to healthcare professionals, information on appointments and assisting with other queries.

Manage clinic profiles to ensure capacity is used efficiently, including regular monitoring of clinic utilisation and use of corrective actions on CRS (the Trust's patient information system) when required & eRS (Electronic Referrals System).

Be responsible for the provision of an efficient and effective secretarial/PA service to a multidisciplinary team, including implementation of digital dictation/voice recognition services and quality assurance of the documents and their distribution. Work closely with the multidisciplinary team to ensure all correspondence is dealt with quickly and efficiently.

Undertake small amounts of typing when letters fall outside of the remit of the trust digital dictation system.

Implement Standard Operating Procedures (SOPs) and contribute to the development of SOPs.

Qualifications

The team requires a highly organized Patient Pathway Coordinator to provide a range of duties. Candidates must have excellent communication and secretarial skills, which will include word processing and audio typing. Digital typing skills are desirable. Knowledge of G2 digital dictation would be an advantage. It is essential to be well‑motivated and able to cross cover within the department and to work as part of the team.

Knowledge of medical terminology and previous experience as a medical secretary are essential.

About the Trust

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world‑class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high‑performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm‑free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.