Patient Pathway Assistant- Cardiology

Mid and South Essex NHS Foundation Trust; Southend-on-Sea; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in Southend-on-Sea is seeking a Patient Pathway Assistant for the Cardiology department. The role involves providing administrative support, managing patient appointments, and liaising with various staff. Applicants should have GCSEs in English and Maths, experience in administration, and good communication skills. A commitment to patient care and the ability to handle sensitive information are essential. This position offers a salary of £24,465 per annum.

Qualifications

• Previous administrative experience.
• Good knowledge of hospital systems namely Medway, CED, ICE.
• Knowledge of medical terminology.

Responsibilities

• Provide comprehensive administrative support to the Cardiology service.
• Manage patient pathways and appointments.
• Liaise with clinical and non-clinical staff.

Skills

Good Communication Skills written

Experience with communicating with patients/customers

Education

GCSE or equivalent in English and Maths

ECDL, Outlook, MS Excel, PowerPoint, Access

Tools

Microsoft Word

Microsoft Excel

Job description

Go back Mid and South Essex NHS Foundation Trust

Patient Pathway Assistant- Cardiology

The closing date is 04 January 2026

The Heart and Chest Department, forming part of the Medical Directorate at Southend Hospital providing an Outpatient Service and Ward Based Care has an exciting opportunity within the Cardiology department to join our friendly, supportive team.

• Provide a comprehensive administrative support service to the Cardiology service.
• Support with efficient and accurate bookings into appropriate clinics
• Support our test tracking processes
• Maintain effective communication with clinical and non-clinical staff both within the Trust.
• Provide support to ensure full utilisation of all Cardiology clinics
• Provide a high standard of front-line customer care and a lead point of contact for patients regarding complaints and queries always displaying empathy and diplomacy.
• including management of the cardiology referrals within the Cardiology service.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

No VISA sponsorship available for this role

Main duties of the job

You will work along side our cardiology outpatients admin team, and will support in managing the start of patients pathways into the department.

This will include:

• Booking appointments
• Communicating with patients
• Undertake any other administrative activities appropriate to this post as by directed by the managerial staff
• To work closely with Cardiology supervisors/managers in order to understand the team priorities on a day to day basis
• Cross covering colleagues in times of annual leave or sickness within the team.
• Process new referrals internally and externally via ERS, printing and distributing in a timely manner
• ECG opinions
• Liaising with secretarial team/ reception team/ diagnostic team.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Job responsibilities

Are you looking for an exciting role using your unique qualities, then we want to hear from you.For full details about this varied and rewarding role, please see attached job description.We look forward to your application.

Person Specification

Qualifications

• GCSE or equivalent in English and Maths
• ECDL, Outlook, MS Excel, PowerPoint, Access

Experience

• Previous administrative experience
• Good Knowledge of Microsoft word and Excel
• Experience of working in a public sector/NHS
• Knowledge of Medical Terminology
• Experience of hospital systems namely Medway; CED; ICE

Skills and Knowledge

• Good Communication Skills written
• Experience with communicating with patients/customers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£24,465 a yearPer Annum (Pro Rata for Part Time)