Patient Pathway Administrator

Imperial College Healthcare NHS; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in Westminster is seeking an Administrator to support the Specialists in Screening. You will manage patient activities, ensure efficient clinic operations, and maintain essential databases. Ideal candidates should possess strong communication and organizational skills. This role offers opportunities for growth and a supportive work environment with flexible working options.

Benefits

Career development

Flexible working

Wellbeing initiatives

Staff recognition scheme

Qualifications

• Experience in administrative roles, providing customer service to patients.
• Ability to manage patient activity and special requests.
• Competence in database maintenance and data governance.

Responsibilities

• Provide courteous reception service to patients and staff.
• Liaise with healthcare coordinators to optimize slot usage.
• Administer patient progress tracking and documentation.
• Support audit and data collection for screening programmes.
• Monitor waiting times and report any risks.

Skills

Communication skills

Organizational skills

Teamwork

Data management

Job description

As one of our administrators, you will be responsible for the provision of a comprehensive administrative support service to our patients and the Specialist Screening Practitioner Nurses (SSPs) ensuring the smooth and efficient running of the service. You will be part of a small but dynamic team involved in screening patients for bowel cancer and Lynch syndrome disease.

Our service has recently expanded its scope to younger age groups in West London and is also a designate centre for another national pilot programme known as FIT 80. This will start in March 2026. Valuable development opportunities will be available for the right candidate., + To provide an effective and courteous reception service to patients and staff visiting in person or via phone/ electronic means.

Key Responsibilities

• To provide an effective and courteous reception service to patients and staff visiting in person or via phone/ electronic means.
• To liaise with the London Programme Hub, BCS Coordinator, BCSP Programme Manager and Lead SSP to ensure that slots are used effectively and ensure extra clinics/lists are available to cover changes in demand and capacity.
• Manage and arrange patient activity and special requests within the screening programme (this includes interpreter requirements).
• The preparation for screening clinics & procedure lists including patient/subject notes retrieval, prepared documents for SSPs and tracking of patient's progress within the screening pathway.
• Update and maintain all databases in a timely fashion (Bowel Cancer Screening System- BCSS, Endoscopy-Scorpio and Cerner); ensure accuracy of data in line with the Trust's information governance rules.
• To assist in audit and data collection relating to the National Bowel Cancer Screening Programme and local screening centre.
• Assist with the monitoring of waiting times targets and elevate risks relating to patient pathways and waiting times to the Programme Manager.
• Assist with maintenance of surveillance & follow up screening patients.
• Provide cover for other administrator/s as appropriate.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

About Imperial College Healthcare NHS Trust

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.