Patient Navigator | The Newcastle upon Tyne Hospitals NHS Foundation Trust

The Newcastle upon Tyne Hospitals NHS Foundation Trust; North East; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading healthcare trust in the UK is seeking a motivated Patient Navigator to support cancer services. This role involves coordinating patient appointments, communicating with healthcare staff, and ensuring efficient patient flow. Candidates should demonstrate excellent communication skills and a keen attention to detail. The position offers flexible working arrangements, with a commitment to high standards of healthcare.

Qualifications

• Demonstrate excellent communication skills and an organised approach to work.
• Ability to manage the flow of new patients through the service.
• Support patient flow by communicating efficiently with staff and patients.

Responsibilities

• Request scans and results from relevant external healthcare providers.
• Make new patient appointments in the appropriate clinics.
• Manage patient flow through the single point of access service.

Skills

Excellent communication skills

Organised approach

Flexibility

Reliability

Attention to detail

Job description

Overview

A new, exciting opportunity has arisen for enthusiastic, organised and motivated individuals to join Cancer Services & Clinical Haematology as a Patient Navigator. The role involves working closely with clinical staff within tumour groups, providing an efficient referral service to Cancer Services, managing the flow of new patients through a single point of access and appointing appropriate appointments within pathway targets to meet cancer targets. The successful candidate will demonstrate excellent communication skills, flexibility, reliability, an organised approach to work and attention to detail to support patient flow through the service.

Responsibilities

• Request scans and results from relevant external healthcare providers.
• Make new‑patient appointments in the appropriate clinics within the required timescale, ensuring cancer targets are met.
• Talk to patients over the telephone and ensure their queries are dealt with efficiently.
• Work with other departments within the board, including the radiotherapy and chemotherapy teams.
• Perform ad‑hoc duties as requested by the clinical team.
• Work within a team of Patient Navigators and admin support, led by the clinic coordinator, to provide a comprehensive referral service.
• Communicate with consultants, medical staff and other clinical members of the team, e.g. specialist nurses.
• Communicate with patients regarding appointments and admissions at the request of the medical staff.
• Provide cover for pathway navigator/clinic coordinator as required.
• Cover administrator support posts trust‑wide as required.
• Manage the flow of patients through the single point of access service.
• Administer referral spreadsheets and maintain information management and data quality.
• Receive and make calls as required.
• Work flexibly within the team, providing support and training to colleagues.
• Supervise, train and develop other clerical staff.
• Maintain awareness of service delivery developments and contribute to the implementation of change within the service.
• Ensure efficiency of the appointment system; monitor patient flow into the system and report any concerns.
• Liaise with relevant staff from various healthcare settings reporting issues and concerns.
• Provide comprehensive administrative and clerical support, including issue logs.

Job Details

• Interview date: Friday 19 December 2025
• Hours: 37 hours 30 minutes per week
• This advert closes on Thursday 4 Dec 2025

Benefits

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks

These include a range of flagship services which deliver cutting‑edge care, supported by state‑of‑the‑art diagnostic services in both radiology and pathology, and are a catalyst for innovation to support pioneering clinical practice in the NHS.

Agency Work

NO AGENCIES PLEASE

Flexible Working

As a flexible working friendly organisation, we want to make sure you can work in a way that is best for us and for you. Speak to us about how we might accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Additional Information

Please see attached information on what staff benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust, please visit: Careers | Newcastle Hospitals | NHS | Newcastle HospitalsandNewcastle Hospitals NHS Foundation Trust