Patient Health Care Navigator

Omnes Healthcare Limited; Ilford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization based in Ilford is seeking a Patient Health Care Navigator to provide high-quality administration support in a GP surgery. This role involves managing patient calls, offering a welcoming environment, and supporting clinical and management teams. Ideal candidates will have administrative experience, sensitivity, and the ability to work independently. Join a committed team dedicated to making a positive impact on patients' lives.

Benefits

25 days holiday plus bank holidays

Excellent work-life balance

Clinical progression and training support

Full indemnity cover

NHS Discount

Employee Assistance Programme

Enhanced sick pay

Salary sacrifice schemes

Life insurance

Healthcare cash plan

Qualifications

• Experience in clerical and administrative work.
• Ability to think clearly and analytically.
• Sensitive and assertive communication skills.
• Proven experience in a client-facing role.
• Ability to work both as part of a team and independently.

Responsibilities

• Provide efficient administration service for patients.
• Manage inbound and outbound patient calls.
• Be the first point of contact for all patients.
• Support clinical and management teams.

Skills

Clerical and administrative work

Analytical thinking

Teamwork

Client facing/customer service experience

Motivated and able to work independently

Job description

We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times. You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. This is a great opportunity for someone that really wants to have an impact on people’s lives, to join a supportive and patient committed team.

Qualifications & Experience

• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

About Omnes Healthcare

Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact. We live by four core values:

• Caring - Respect and compassion in everything we do
• Inclusive - Empowering diverse voices and teamwork
• Evolving - Driving continuous improvement and innovation
• Ambitious - Striving for high standards and real impact

Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive. Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.

Benefits

• 25 days holiday plus bank holidays, plus an extra day off for your birthday
• Excellent work-life balance
• Clinical progression and training cost support
• Full indemnity cover for all work undertaken
• NHS Discount & Support Schemes
• Employee Assistance Programme
• Sick pay, enhanced maternity/paternity leave
• Salary sacrifice schemes (electric car, cycle to work)
• Life insurance (3x salary), healthcare cash plan, charitable giving scheme