Patient Flow Manager | Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust; Cambridge; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare trust in Cambridge is seeking a Patient Flow Manager. This role involves managing the flow of patients, ensuring they are placed in suitable beds based on their needs. The ideal candidate will demonstrate strong communication skills, effective decision-making abilities, and a willingness to develop their professional skills. Working hours are flexible, with some weekend shifts. The organization is committed to offering a supportive working environment and various employee benefits, including flexible work arrangements.

Benefits

On-site leisure facilities

Reduced-cost public transport

Subsidized parking

Flexible work arrangements

Qualifications

• Demonstrable experience in patient management is desirable.
• Ability to work flexible hours, including weekends.
• Knowledge of healthcare systems and bed management.

Responsibilities

• Ensure appropriate patient placement according to care needs.
• Facilitate patient flow and utilization of bed capacity.
• Communicate effectively with healthcare staff regarding operations.
• Support colleagues in achieving performance targets.

Skills

Excellent interpersonal and communication skills

Effective decision-making skills

Ability to work independently and as part of a team

Ability to coordinate real-time information

Job description

An exciting opportunity has arisen to support patient flow within Children’s Services and Maternity through the seven‑day week. We are seeking to appoint a well‑organised Patient Flow Manager to support within this fast‑paced environment.

You will be dedicated to delivering a high standard of care, able to demonstrate excellent interpersonal and communication skills and be willing to develop your skills and knowledge. You will also be able to coordinate and collate real‑time information on current and predicted bed availability and facilitate the effective use of acute paediatric hospital and hostel‑wide bed capacity.

You will work independently, using your own initiative and judgement. You will have sound and effective decision‑making skills and the ability to work as part of a team. This role is central to the flow of patients within the Division and meeting national waiting times for the emergency department and elective patients.

Working hours are 07:30 – 20:30 Monday to Sunday on a shift rotation system to ensure adequate bed management cover for the department. You will need to have the ability to work flexibly to cover the department.

Responsibilities

1. Ensure that patients are placed in the beds most appropriate for their care needs.
2. Build relationships with colleagues that support and enhance patient flow throughout the trust.
3. Facilitate the patient flow through the relevant bed capacity.
4. Ensure the appropriate and timely placement of elective and emergency patients, in consultation with medical/nursing staff.
5. Liaise with medical, surgical, nursing and clerical staff to ensure that capacity is used effectively.
6. Gather relevant and useful information from a variety of sources to inform operational and clinical decision making throughout the trust.
7. Support colleagues in the achievement of key performance targets and strategic objectives.
8. Ensure effective communication with fellow patient flow managers, MOTW, SCN, On‑Call consultants and the Operations Centre with regard to bed capacity issues.

About the Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, it is testament to the skill and dedication of the people who work here. CUH’s values – Together, Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high‑quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or socioeconomic background.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full‑time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, if you are a Student visa holder we will not be able to offer you a full‑time permanent contract unless you have:

• applied for a Graduate visa
• or you have successfully completed your course and applied for a Graduate visa before the anticipated start date of your employment
• or the Trust has agreed that they will sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

The advert will close at midnight on 23 December 2025.

Interviews are due to be held in the week commencing 5 January 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced‑cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose‑created colleague‑only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

This advert closes on Tuesday 23 December 2025.