Patient Flow coordinator

Surrey and Sussex Healthcare NHS Trust; Redhill; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Patient Flow Coordinator for the Emergency Department. This full-time position involves coordinating administrative tasks to enhance patient flow and improve the overall patient experience. Candidates should have strong communication skills and be able to work effectively in a busy environment. Shifts cover 24/7, including days and nights, ensuring optimal patient management throughout the year.

Benefits

Flexible working opportunities

Comprehensive training programs

Health and wellbeing support networks

Qualifications

• Experience in healthcare administration or patient flow management is desirable.
• Ability to work in a fast-paced emergency department environment.
• Excellent communication and coordination skills.

Responsibilities

• Coordinate administrative tasks to improve patient flow.
• Work with various departments to enhance efficiency.
• Manage patient journey times and maintain breach time frames.

Job description

An exciting opportunity has arisen within the Emergency Department administration team for a Patient Flow coordinator. This post is based at the East Surrey site.

The primary purpose of the role is to provide a comprehensive and effective patient flow within the Emergency Department. The concept is designed to free up valuable nursing and medical time to avoid delays, keep within the breach time frames and improve the patient experience.

The Patient Flow coordinator will be expected to work as part of the ED Administration team, under the direction of the Operational Lead and senior team to ensure the smooth flow of patients through the department. You will be working closely with the Majors coordinator, Nurse in Charge, Site team, portering team and wards. It is expected that by coordinating administrative tasks, and liaising with other departments, the post holder will contribute to the efficient and effective running of the ED resulting in a significant reduction in patient journey times.

The post is full time 12.5 hr shifts which cover 24/7 365 days per year, days & nights.

Working for our organisation

We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals. Our Trust provides both emergency and planned healthcare across East Surrey, North‑East West Sussex, and South Croydon – covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.

We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.

Surrey and Sussex Healthcare NHS Trust operates a 24‑hour service, 365 days a year. As such, all nursing, clinical, and operational roles may involve working on a 24/7 shift basis, unless otherwise specified during the recruitment process. We are proud of our diverse and inclusive workforce and actively encourage applications irrespective of age, disability, gender, race and ethnicity, religion or belief and sexual orientation. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process.

Successful candidates will be appointed to the first pay step within the band when they start with the Trust (unless they have previous relevant NHS continuous service), thereafter individuals will progress up the pay steps in accordance with NHS Agenda for Change (AfC) terms and conditions. For part‑time roles you will receive a pro‑rata salary payment based on the appropriate pay step/point and hours worked in accordance with AfC and all medical and dental terms and conditions.

Note: Some vacancies may receive a high volume of applications. In such cases, the vacancy may close earlier than the advertised closing date. We encourage you to apply as soon as possible.

We take our responsibilities to the environment extremely seriously and have an ambitious Green Plan that we're delivering. Actions include having uniforms made from recycled plastic, 100% renewable electricity and planting 150 trees at East Surrey Hospital. Read our plan here.