Patient Flow Co-ordinator - Emergency Department | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Basildon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional healthcare trust in Basildon is seeking a full-time Patient Flow Co-ordinator to ensure the smooth running of patient journeys within the Emergency Department. This role involves providing essential administrative support to clinical staff, monitoring patient activity, and maintaining accurate records. Candidates must be able to participate in various shift patterns, including weekends and bank holidays. The ideal applicant will have strong communication skills and experience in a similar role. This is an exciting opportunity within a supportive healthcare environment.

Qualifications

• Ability to participate in a full shift pattern including long days, early shifts, twilights, late nights, weekends, and bank holidays.
• Strong communication skills for liaising with patients and clinical staff.
• Experience with patient management systems is advantageous.

Responsibilities

• Provide administrative support to clinical staff while ensuring patient activity is monitored.
• Assist with patient flow management and maintain accurate computerized records.
• Coordinate with ambulance services for patient transport.

Job description

Overview

Our Basildon Emergency Department are looking to recruit a full time Patient Flow Co-ordinator to join their well established team, to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.

Responsibilities

Your role will provide administrative support to all clinical staff within the clinical area including; Consultants and Nurses, to ensure effective working and be required to monitor patient activity and flow within the Emergency Department working in partnership with the Nurse in charge and Site Managers the you will maintain up to date and accurate computer based records for patient flow, chase and elevate delays in the patients emergency pathway e.g. ensure diagnostic tests are ordered and carried out at appropriate times to aid in clinical decision making including; discharge and admission.

Your role will support with answering the phones and dealing with requests for information, whilst maintaining confidentiality, greet and assist relatives/ carers when needed, relay messages to other members of staff and work in partnership with other BTUH members of staff to ensure the timely discharge or transfer of patients out of the Emergency Department.

You will monitor and maintain patient flow, by means of the Emergency Department patient management system (EPR / Medway). Ensuring all information regarding patient’s progress is recorded accurately and in a timely fashion, chase any outstanding reports or appointments to ensure excellent patient experience and timeliness of reporting and constantly check for patient’s results and inform the relevant nursing/medical staff of any developments.

You will be required to ensure that the patient’s location is constantly updated, book any ambulance transport that maybe required, liaise with the Discharge lounge, if patients can go there to wait for transport, lLiaise with ambulance control regarding the progress of transport home, record outcomes of any discussions in the EPR record and provide, and if necessary, present information for ED into the Trust bed meetings.

Requirements

*ALL APPLICANTS MUST BE ABLE TO PARTICIPATE IN A FULL SHIFT PATTERN INCLUDING; LONG DAYS, EARLY'S, TWILIGHTS, LATE'S NIGHTS, WEEKENDS AND BANK HOLIDAYS

*** PREVIOUS APPLICANTS NEED NOT APPLY ***

No VISA sponsorship available for this role

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Benefits

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Are you looking for an exciting role using your unique qualities, then we want to hear from you.

Further Information

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

This advert closes on Tuesday 30 Dec 2025