Patient flow Co-Ordinator

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Liverpool is seeking a Flow Coordinator to ensure efficient patient flow within the Emergency Department. This role involves monitoring patient journeys, collaborating with clinical staff, and addressing any delays to ensure timely care. Ideal candidates will have experience in hospital settings and demonstrate a commitment to high standards of patient care.

Qualifications

• Demonstrable experience in a hospital setting working at NVQ level 2.
• Reputation for high standard of patient care.

Responsibilities

• Monitor and document patient movement through the ED using the electronic tracking system.
• Identify and elevate delays in care.
• Communicate in real time with the MDT to address flow barriers.
• Support the ED nurse coordinator in managing patient flow.
• Maintain accurate, real-time updates on patient status.
• Establish and maintain productive integrated working relationships with social service and community healthcare colleagues.

Skills

Patient flow coordination

Communication with MDT

Monitoring patient movement

Education

NVQ level 2 or 3

Job description

Role Overview

The role of the flow coordinator plays a key role in ensuring efficient patient flow by monitoring the patient's journey through the ED. This position serves as a liaison between clinical and administrative operations to help reduce delays and ensure that timely care is delivered for patients.

Responsibilities

• Monitor and document patient movement through the ED using the electronic tracking system.
• Identify and elevate delays in care.
• Communicate in real time with the MDT to address flow barriers.
• Support the ED nurse coordinator in managing patient flow and prioritising patient transfers to wards, including participation in huddles to identify patient flow issues.
• Maintain accurate, real-time updates on patient status (discharge, admission, transfer).
• Maintain momentum of discharge planning throughout the entire process, supporting and working in partnership with other members of the MDT (doctors, nurses, occupational therapists, physiotherapists and other hospital assessment and discharge team members).
• Establish and maintain productive integrated working relationships with social service and community healthcare colleagues as required.

Qualifications

• Demonstrates a willingness & capability to undertake NVQ level 3, Demonstrable experience in hospital setting working at NVQ level 2, Reputation for high standard of patient care.