Patient Flow Clinical Manager

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Southampton; On-site; GBP 40,000 - 50,000; Full time

Job summary

A major healthcare provider in Southampton is seeking a Patient Flow Clinical Manager to lead a multi-disciplinary team. This pivotal role focuses on safely transitioning care for mental health patients while improving discharge planning processes. The ideal candidate will possess strong leadership skills, relevant qualifications, and a passion for service improvement. Join us in making a meaningful impact across the healthcare system.

Qualifications

• Experienced in managing, supervising, and directing a multi-disciplinary team.
• Ability to communicate complex matters clearly in both writing and oral form.
• Knowledge of relevant legislation pertaining to health and social care.

Responsibilities

• Lead clinical and managerial operations of the Patient Flow team.
• Coordinate patient flow and bed allocations within the Trust.
• Monitor quality and safety of patient care in operations.

Skills

Leadership skills

Clinical insight

Communication skills

Capacity management

Knowledge of Health and Safety

Education

Relevant professional qualification (Mental Health Nurse or OT)

Management or leadership qualification

Tools

Care management IT systems

Job description

Patient Flow Clinical Manager

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

The closing date is 07 December 2025

We are seeking a dynamic and experienced Patient Flow Clinical Manager to join our newly unified One Patient Flow Team. This pivotal role will support safe, timely, and person‑centred transitions of care across the Trust, including Secure and Acute Divisions, Portsmouth, and the Isle of Wight for mental health.

As a Band 7 Clinical Manager, you will lead and coordinate daily patient flow operations, supervise clinical staff, and work closely with multidisciplinary teams to reduce delays and improve discharge planning. You will play a key role in embedding our new 7‑day service model (8am–8pm) and contribute to shaping a consistent, Trust‑wide approach to patient flow.

We are looking for someone with strong leadership skills, clinical insight, and a passion for service improvement. If you thrive in fast‑paced environments and want to make a meaningful impact across systems, we’d love to hear from you.

This post can be based across any of the following Trust sites – Melbury Lodge, Winchester; Antelope House, Southampton; Elmleigh, Havant; Parklands, Basingstoke.

Main duties of the job

• Provide clinical and managerial leadership to the day‑to‑day operation of the Patient Flow team.
• Champion a culture based on the Trust’s values, providing a role model to the rest of the team.
• Provide an innovative and progressive attitude to the continual improvement of the patient flow service.
• Provide a consistent source of senior skills and support to the wards and medical teams with regard to the patient flow.
• Coordinate Trust’s Mental Health bed allocations.
• Act as a single point of contact for any Mental Health referral.
• Monitor the quality and safety of the gate‑keeping.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined‑up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community‑based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person’s care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute‑level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson’s Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone – if you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers relating to sex, race, age, sexual orientation, religion/belief or disability, please initially contact the Trust’s Recruitment team, detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk flexible working – all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• Relevant professional qualification. Mental Health Nurse or OT with appropriate registration with NMC or HCPC.
• Management or leadership qualification and/or training.
• Evidence of other development and/or training which indicates a commitment to continuous development and preparation for management.

Experience

• Able to manage, supervise and direct a multi‑disciplinary team and support staff as appropriate.
• Able to prioritise workload and manage team capacity according to demand.
• Able to demonstrate the ability to communicate both in writing and orally, complex matters clearly and concisely, using appropriate methods to a wide spectrum of people including staff and users.
• Working knowledge of the appropriate legislative framework e.g. Children’s Act, Community Care Act, Health and Safety at Work Act, Chronically sick and Disabled Persons Act and Housing Grants and Regeneration Act, Direct payments Act, Carers Act and Disability Discrimination Act.
• To demonstrate a flexible, adaptable attitude, particularly with regard to being able to meet complex and disparate client needs flexibly while maintaining appropriate standards and boundaries.
• Requires an understanding of Health and Safety issues and a willingness to undertake training where appropriate. Ensure the Health and Safety policies of the parent agencies are implemented.
• Knowledge of financial and care management IT systems.
• Able to use IT systems in the Social or Health Care Professions.
• Flexible in deployment and work bases.
• Able to cope with the demands of this post in this working environment.
• Ability to fulfil the travel requirements of the post.
• Requires commitment to, and understanding of Equal Opportunities issues. To set an example of non‑discriminatory behaviour and to ensure, as far as is reasonably practicable, that staff act in accordance with the parent agencies policies on Equal Opportunities.
• To demonstrate a high level of awareness of the issue of diversity and to be able to take a lead in ensuring that the diverse needs of the client group can be met.
• Able to illustrate examples of service development initiated by the candidate.

Additional Criteria

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Melbury Lodge, Royal Hampshire County Hospital, Romsey Road