Patient Experience & Scheduling Coordinator

Pertemps Crawley Perms; Felbridge; On-site; GBP 25,000; Full time

Job summary

A leading medical group is seeking a dedicated Patient Service Coordinator in East Grinstead. The role involves welcoming patients, managing records, and coordinating consultations. Ideal candidates will be confident communicators with strong problem-solving skills and proficiency in Microsoft Office. This full-time position offers a salary of £25,000 per annum and various benefits including 25 days of holiday and health care benefits.

Benefits

25 days holiday

Bank Holidays

Health care benefits

Qualifications

• Outgoing, confident, and adaptable personality.
• Ability to perform under pressure and take responsibility.

Responsibilities

• Welcome patients and provide an excellent first impression.
• Update and maintain accurate patient records.
• Coordinate patient flow between reception and consultants.
• Support patients through consultations with empathy.
• Meet conversion rate KPIs.
• Follow up with pending patients.
• Ensure a professional reception area.
• Handle patient queries effectively.
• Prepare and send correspondence.

Skills

Confident and professional telephone manner

Excellent problem-solving skills

Exceptional communication skills

Proficient in Microsoft Office

Strong interpersonal skills

Organisational skills

Proactive attitude

Job description

A leading medical group is seeking a dedicated Patient Service Coordinator in East Grinstead. The role involves welcoming patients, managing records, and coordinating consultations. Ideal candidates will be confident communicators with strong problem-solving skills and proficiency in Microsoft Office. This full-time position offers a salary of £25,000 per annum and various benefits including 25 days of holiday and health care benefits.