Patient Experience Manager

Horatio's Garden Charity; Scotland; On-site; GBP 30,000 - 36,000; Full time

Job summary

A nationwide charity in the UK seeks a Patient Experience Manager to support patients and families at the Queen Elizabeth National Spinal Injuries Centre. The role involves managing volunteers and collaborating with NHS staff to ensure a thriving garden experience. Suitable candidates will possess strong team management skills and a passion for building relationships. This full-time role offers a competitive salary of £36,000.

Qualifications

• Experience in team management and working with volunteers.
• Ability to develop and maintain relationships with diverse stakeholders.
• Strong communication skills.

Responsibilities

• Support patients and families in using the garden.
• Manage a team of volunteers.
• Develop relationships with NHS staff and sponsors.

Skills

Team management

Relationship building

Volunteer coordination

Job description

Patient Experience Manager

Location: Queen Elizabeth National Spinal Injuries Centre, Queen Elizabeth University Hospital Glasgow.

Salary: £36,000

Contract: Full time, permanent. 37.5 hours a week, to include 5 hours on one weekend afternoon, every week.

Date: November 2025.

Purpose

Horatio’s Garden is a nationwide charity creating and nurturing beautifully designed gardens in NHS’s spinal injury centres.

The Patient Experience Manager will be instrumental in supporting patients and families use of the garden.

Along with the Head Gardener, you will be responsible for the smooth running of a thriving, vibrant garden ensuring the patient and their family are appropriately supported throughout their time in the spinal unit.

This role requires you to manage a team of volunteers and work closely with the Head Gardener who maintains the horticultural standard of the garden and delivers therapeutic horticulture sessions. You will be managed by the national Patient Experience Lead.

You will be responsible for developing and maintaining relationships with clinical and non-clinical NHS staff, corporate sponsors, funders, the Fundraising team, the Communications team and the Events Programme Manager.

The gardens have been beautifully designed and maintaine...