Patient Experience Manager

Horatio's Garden; Glasgow; On-site; GBP 125,000 - 150,000; Full time

Job summary

A national charity seeks a Patient Experience Manager in Glasgow to support patients and families using their garden. This role involves managing volunteers and developing relationships with NHS staff and sponsors to enhance the patient experience in spinal units. Strong team management and communication skills are essential for delivering social activities tailored to patient needs.

Qualifications

• Experience in managing teams and volunteers.
• Strong communication skills for relationship building.
• Ability to develop and deliver social activities.

Responsibilities

• Support patients and families in using the garden.
• Manage a team of volunteers effectively.
• Develop relationships with NHS staff and sponsors.

Job description

Job Description

Purpose

Horatio’s Garden is a nationwide charity creating and nurturing beautifully designed gardens in NHS’s spinal injury centres.

The Patient Experience Manager will be instrumental in supporting patients and families use of the garden.

Along with the Head Gardener, you will be responsible for the smooth running of a thriving, vibrant garden ensuring the patient and their family are appropriately supported throughout their time in the spinal unit.

This role requires you to manage a team of volunteers and work closely with the Head Gardener who maintains the horticultural standard of the garden and delivers therapeutic horticulture sessions. You will be managed by the national Patient Experience Lead.

You will be responsible for developing and maintaining relationships with clinical and non-clinical NHS staff, corporate sponsors, funders, the Fundraising team, the Communications team and the Events Programme Manager.

The gardens have been beautifully designed and maintained, and the role of the garden needs to reflect an appropriate environment for patients and their families at all stages of their stay. From the initial welcome, to ensuring the contact and relationship is consistent with activities to suit their needs.

You will be responsible for developing and delivering social activities, supported by the cha...