Patient Experience Coordinator

Curaleaf International; Sunderland; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Excellent holiday allowance

Private medical insurance

Enhanced pension scheme

Life insurance

Free on site parking

Ongoing development opportunities

Job summary

Curaleaf International is seeking a Customer Services Coordinator to be the first point of contact for patients, ensuring a smooth journey with care and professionalism. You will manage queries across phone, email, and live chat, process payments, and support internal teams to maintain accurate information.

This fast-paced role requires excellent organisation, confidentiality, and a proactive, solutions-focused mindset to help patients access essential medical treatment.

Qualifications

• Customer-focused with strong communication skills.
• Experience handling calls, emails and live chat.
• Organised with ability to prioritise in busy environments.
• Confidentiality and professional telephone manner.

Responsibilities

• Speak with patients via phone, email, and live chat.
• Handle inbound and outbound calls and guide patients through their journey.
• Process prescription payments over the phone and manage payments.
• Escalate issues to the Customer Service Manager or Supervisor when needed.
• Work with internal and external teams to keep information up to date.
• Handle complaints professionally and escalate for investigation when necessary.

Skills

Customer-focused

Strong communication

Organisation

Decision making

Proactive mindset

IT skills

Attention to detail

Confidentiality

Professional communication

Adaptability

Education

GCSE English and Maths

Tools

Microsoft Office

CRM systems

Job description

Curaleaf International is seeking a Customer Services Coordinator to be the first point of contact for patients, ensuring a smooth journey with care and professionalism. You will manage queries across phone, email, and live chat, process payments, and support internal teams to maintain accurate information.

This fast-paced role requires excellent organisation, confidentiality, and a proactive, solutions-focused mindset to help patients access essential medical treatment.