Patient Experience & Care Advisor

Optical Express Westfield Limited; Plymouth; On-site; GBP 27,000; Full time

Job summary

A leading eye care provider in Plymouth is seeking a Patient Advisor to deliver exceptional patient care and ensure a smooth journey for patients. The ideal candidate will possess strong communication and organisational skills while having previous sales target experience. Responsibilities include maintaining patient records and scheduling consultations while providing world-class customer service. The role offers an industry-leading salary and excellent benefits in a supportive working environment.

Benefits

Industry-leading salary plus bonus

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eye wear

Ongoing training and development

Pension scheme

Qualifications

• Excellent written and verbal communication skills.
• Previous experience working towards sales targets and personal KPI’s.
• Self-motivated to work with and without supervision.

Responsibilities

• Building a strong relationship with our patients.
• Performing diagnostic eye scans.
• Confidently relaying patient information to the optometrist.
• Maintaining patient records with accurate information.
• Arranging affordable finance options.
• Scheduling patients’ consultations and surgeries.

Skills

Strong communication skills

Negotiation skills

Organisational skills

Customer service

Job description

A leading eye care provider in Plymouth is seeking a Patient Advisor to deliver exceptional patient care and ensure a smooth journey for patients. The ideal candidate will possess strong communication and organisational skills while having previous sales target experience. Responsibilities include maintaining patient records and scheduling consultations while providing world-class customer service. The role offers an industry-leading salary and excellent benefits in a supportive working environment.