Patient Experience & Care Advisor

OPTICAL EXPRESS; Coventry; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading eye care provider in Coventry is seeking a full-time Patient Advisor to provide exceptional customer service. The role involves building relationships with patients, assisting in consultations, scanning eyes, and scheduling treatments. Ideal candidates will have strong organizational skills, be motivated to succeed, and have a passion for customer care. This position offers a competitive salary starting from £26,000 per annum plus bonuses and a generous benefits package, including training opportunities and annual leave.

Benefits

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Ongoing training and development

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills.
• Ability to communicate clearly with diverse people.

Responsibilities

• Build relationships with patients and ensure regular communication.
• Assist in patient consultations.
• Scan patients' eyes using advanced equipment.
• Help patients complete health questionnaires.
• Introduce patients to their optometrist.
• Schedule treatment dates.
• Discuss finance options.
• Maintain accurate patient records.

Skills

Customer service

Organisational skills

Communication

Sales targets experience

Motivation and drive

Job description

A leading eye care provider in Coventry is seeking a full-time Patient Advisor to provide exceptional customer service. The role involves building relationships with patients, assisting in consultations, scanning eyes, and scheduling treatments. Ideal candidates will have strong organizational skills, be motivated to succeed, and have a passion for customer care. This position offers a competitive salary starting from £26,000 per annum plus bonuses and a generous benefits package, including training opportunities and annual leave.