Patient Experience and Nutritional Supervisor (Grade B)

AGH Solutions Ltd; Steeton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare organization in the UK is seeking a Patient Experience and Nutritional Supervisor to lead the catering team. The role involves overseeing service delivery, onboarding new team members, and ensuring patient satisfaction during mealtime. Ideal candidates should have food safety qualifications and a passion for customer service. This position offers opportunities for growth and flexible leave arrangements.

Benefits

24/7 Employee Assistance Line

Buy or sell annual leave

Onsite Children's Nursery

Qualifications

• Experience of working in a catering environment.
• Experience in dealing with customers and handling complaints.
• Good knowledge of Health & Safety and Food Safety practices.

Responsibilities

• Lead and support a team of catering colleagues.
• Onboard and train new team members.
• Ensure every patient’s dining experience is served with excellence.

Skills

Customer Service

Attention to Detail

Food Safety Practices

Education

Level 2 Food Safety

IOSH Managing Safely Level 3

Train the Trainer

Tools

Excel

Word

Job description

Patient Experience and Nutritional Supervisor (Grade B)

Do you get a buzz from making someone's day better?Do you believe a warm meal and a kind word can go a long way? Then keep reading -- we might just have the perfect role for you.

Join Our Patient Catering Team!We're on a mission to transform mealtimes into moments of care, comfort, and connection. Our Patient Catering Team & Hostess Housekeeping team is evolving -- and we're looking for a passionate, people-loving Patient Experience and Nutritional Supervisor to help lead the charge.

You’ll thrive if you:

Love working with people and making a difference.

Can juggle tasks like a pro (but not actual plates -- we have trolleys for that).

Believe that food is more than fuel -- it's care, dignity, and joy.

**Previous applicants need not apply**

This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.

If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation.

Main duties of the job

What's Cooking in This Role?You will be the secret ingredient in our recipe for success, helping to:

Lead and support a team of catering colleagues, hostesses, and housekeepers.

Onboard and train new team members (yes, you’ll be the friendly face they remember!).

Keep our service running like a well-oiled kitchen -- with data, delivery, and mealtime magic.

Ensure every patient’s dining experience is served with excellence and a smile.

About us

Perks on the Plate:

• 24/7 Employee Assistance Line (because superheroes need support too)
• Buy or sell annual leave (flexibility is our flavour)
• Access to 6 Staff Networks - Enable, Gender, Race Equality, Rainbow, Armed Forces and Admin
• Onsite Children's Nursery (for your little sous-chefs)

Based in West Yorkshire, you’ll be part of a team that’s as committed to compassion as it is to quality.

Job responsibilities

For further information and full details of the job role please see the attached job description and person specification.

Person Specification

Qualifications

• Level 2 Food Safety
• IOSH Managing Safely Level 3
• Customer Service training/qualification
• Train the Trainer
• Computer literate in Excel and Word
• High attention to detail

Knowledge

• Good knowledge of Health & Safety and Food Safety practices
• An understanding of Confidentiality
• Knowledge of allergens and allergen management
• Knowledge of catering and hospitality best practice
• Understanding of Information Governance
• Knowledge of HACCP
• Knowledge of NHS PLACE
• Understanding of NHS Framework of Audit

Experience

• Experience of working in a catering environment
• Experience in dealing with customers and handling complaints
• Experience of working with allergens and best practice
• Experience of working with the public / customers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.