Patient Experience & Administrative Coordinator

NHS; Ellesmere Port; On-site; GBP 18,000 - 24,000; Full time

Job summary

A local healthcare practice in Ellesmere Port is seeking an enthusiastic Administrative Assistant to provide excellent front desk support and assist in various administrative tasks. The ideal candidate will possess strong communication and organizational skills, be proactive, and have a commitment to providing exceptional service. Join a team that values professionalism and compassion in delivering high-quality care. Opportunities for skill development in a friendly and supportive environment are available.

Qualifications

• Experience working in a customer-facing or administrative role.
• Commitment to equality, diversity, and inclusion.
• Experience managing confidential or sensitive information.

Responsibilities

• Provide front desk support and greet patients.
• Manage appointments and ensure smooth patient flow.
• Handle incoming calls and emails professionally.

Skills

Strong communication skills

Organizational skills

Customer service

Attention to detail

Education

Good general level of education (GCSEs or equivalent, including English and Maths)

NVQ Level 2/3 in Business Administration or equivalent

Tools

MS Office

GP clinical systems (e.g., EMIS)

Job description

A local healthcare practice in Ellesmere Port is seeking an enthusiastic Administrative Assistant to provide excellent front desk support and assist in various administrative tasks. The ideal candidate will possess strong communication and organizational skills, be proactive, and have a commitment to providing exceptional service. Join a team that values professionalism and compassion in delivering high-quality care. Opportunities for skill development in a friendly and supportive environment are available.