Patient Experience & Administrative Coordinator

York Road Group Practice; Ellesmere Port; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent GP practice located in Ellesmere Port is seeking an enthusiastic Administrative Assistant to provide outstanding front desk support, manage appointments, and maintain patient records. Ideal candidates should possess strong communication skills, a positive attitude, and a commitment to teamwork. This position is critical in ensuring smooth operations and delivering quality healthcare to patients. Join a supportive team dedicated to compassionate care and professional development.

Qualifications

• Good general education including English and Maths.
• Experience in customer-facing or administrative roles.
• Competent in IT systems including MS Office.

Responsibilities

• Provide efficient reception service and assist patients.
• Manage appointments and maintain patient records.
• Ensure confidentiality and uphold practice values.

Skills

Strong communication skills

Customer service orientation

Organizational skills

Attention to detail

Ability to handle confidential information

Education

GCSEs or equivalent

NVQ Level 2/3 in Business Administration or equivalent

Tools

MS Office

Clinical systems (e.g., EMIS)

Job description

A prominent GP practice located in Ellesmere Port is seeking an enthusiastic Administrative Assistant to provide outstanding front desk support, manage appointments, and maintain patient records. Ideal candidates should possess strong communication skills, a positive attitude, and a commitment to teamwork. This position is critical in ensuring smooth operations and delivering quality healthcare to patients. Join a supportive team dedicated to compassionate care and professional development.