Patient Engagement Specialist - 3 Month FTC (Possibility to Extend)

Penrose Health; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare provider in the UK seeks a Patient Engagement Specialist for a 3-month role focused on making 150+ outbound calls daily to motivate NHS patients to book vital health reviews and appointments. Candidates should possess strong communication skills and resilience. A competitive salary with performance-based bonuses is offered.

Benefits

Competitive base salary

Performance-based commission and bonuses

Full training and support

Qualifications

• Previous experience in outbound calling or similar roles.
• Ability to engage with patients and overcome objections.

Responsibilities

• Make 150+ outbound calls per day to NHS patients.
• Motivate patients to book potentially life-saving appointments.
• Track performance and update records in CRM systems.

Skills

Strong communication skills

Emotional resilience

Persuasion skills

Ability to handle objections

Job description

Patient Engagement Specialist - 3 Month FTC (Possibility to Extend)

We are seeking a resilient, motivated individual to join our Patient Support Hub as a Patient Engagement Advisor. In this high‑impact role, you’ll be part of a dedicated outbound calling team focused on helping NHS patients access vital health reviews and clinical appointments.

You’ll make over 150 outbound calls per day, engaging with patients who may be unaware, hesitant, or previously unresponsive. Your goal is to build rapport quickly, explain the importance of the appointment clearly, and motivate them to take action. These conversations can have a direct impact on someone's health and in some cases, may even save lives.

This is a fast‑paced, target‑driven role where success is measured by your ability to connect, persuade, and bounce back from rejection. You’ll need strong communication skills, emotional resilience, and a genuine desire to help people. You’ll also be expected to learn quickly, as you’ll be working across multiple clinical areas and using various systems to track and record patient interactions.

If you’ve worked in outbound calling, telesales, fundraising, or any role that involves speaking to strangers and overcoming objections and you thrive on hitting targets this could be the perfect challenge for you.

Main duties of the job

• Making 150+ outbound calls per day to NHS patients due for clinical reviews.
• Explaining the importance of health appointments in a clear, persuasive way.
• Motivating hesitant or sceptical patients to book potentially life‑saving appointments.
• Handling objections professionally, including from patients contacted multiple times.
• Working across multiple clinical areas and learning new medical terminology (training provided).
• Tracking your performance and participating in coaching to improve booking rates.
• Recording call outcomes accurately and updating patient records in CRM systems.
• Meeting and exceeding daily, weekly, and monthly booking targets.
• Thriving in a fast‑paced, target‑driven environment where resilience is key.

About us

• Make a real impact by helping patients access potentially life‑saving healthcare.
• Join a growing, mission‑driven team focused on improving public health.
• Enjoy a fast‑paced, energetic environment with clear goals and daily wins.
• Earn a competitive base salary with performance‑based commission and bonuses.
• Receive full training and support to succeed, even if you’re new to healthcare.
• Build valuable communication and persuasion skills that transfer across industries.
• Be part of a team that values resilience, motivation, and continuous improvement.

Job description

Purpose of the role

To support NHS patients in accessing vital health reviews by making high‑volume outbound calls, motivating them to book appointments that could significantly improve or save their lives. The role is central to improving patient engagement and health outcomes through proactive communication.

Key relationships

• Patients – Primary contact, requiring empathy, persuasion, and clarity.
• Patient Support Hub Team – Collaborating to meet team targets and share best practices.
• Supervisors/Coaches – Receiving regular feedback and performance coaching.
• CRM/Data Systems – Recording outcomes and managing patient information accurately.

Key responsibilities

• Make 150+ outbound calls per day to patients due for clinical reviews.
• Persuade patients to book appointments, handling objections professionally.
• Explain health benefits clearly and address concerns.
• Monitor personal performance and participate in coaching sessions.
• Accurately record call outcomes and update patient records in CRM systems.
• Meet and exceed daily, weekly, and monthly booking KPIs.

Qualifications

• None Specified
• Previous experience in outbound calling or similar roles

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.