Patient Engagement Lead

Practice Plus Group Holdings Limited; Reading; On-site; GBP 30,000; Full time

Job summary

A leading healthcare provider in the UK is looking for a Patient Engagement Lead to improve patient participation and satisfaction in a prison setting. You will be responsible for enhancing engagement activities, responding to enquiries, and ensuring compliance with organizational standards. The role offers 37.5 hours per week with a salary up to £30,000 per annum, plus benefits including professional development opportunities and employee support services.

Benefits

Discounts on shopping and leisure activities

Professional development support

24/7 employee assistance helpline

Qualifications

• Candidates must have a legal right to work in the UK.
• Employment is subject to vetting and security checks.

Responsibilities

• Improve and stabilize patient engagement activities and satisfaction.
• Act as a contact point for patient engagement enquiries.
• Ensure statutory requirements are met and evaluations are communicated.

Job description

About the role

We have an exciting opportunity for a Patient Engagement Lead to join our team at HMP Huntercombe, a category C Prison located near Henley-On-Thames. HMP Huntercombe offers a fast paced, unique rewarding environment to learn and develop, where no 2 days are the same! This is a fantastic opportunity to join our close knit team on site, ensuring that patients receive the best quality care, and the team are fully supported. You will be a key part of the healthcare journey - our healthcare wouldn't run smoothly without a great team behind them! Hours Monday - Friday 37.5 hours per week 0900 - 1730.

Career Development

• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team

Responsibilities

• Be responsible for the improvement and stability of patient engagement activities and patient satisfaction through effective service user engagement and peer led forums, the planning and delivery of projects/programmes in line with patients' needs and priorities, involving patients (where possible) in project and training delivery.
• Act as a point of contact and respond to patient engagement enquiries from staff, external partners and patients. Additionally, within this role, you will be responsible for the oversight and management of the health champion peer support model, including the delivery of Health Champion training across the region.
• You’ll ensure statutory and organisational requirements are met, that patient engagement activities are conducted frequently across all sites with timely evaluations and feedback/recommendations are communicated with patients, staff and external partners where necessary.

Requirements

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Benefits

• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• 24/7 employee assistance helpline and financial assistance when you need it, Provide outstanding patient experience by seeking out, listening to and acting on their feedback, so that care is personalised and informed by what matters to them.
• You will work closely with patients, healthcare and prison colleagues to ensure the patient is at the centre of service delivery.
• Confidence to action feedback from patients and liaise with the wider healthcare team.

Our values

• We treat patients and each other as we would like to be treated
• We act with integrity
• We embrace diversity
• We strive to do things better together

About Practice Plus Group

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We're the UK's leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background. Practice Plus Group's purpose is to Unlock your best work life and we stand by our core values.

Additional information

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you're looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.

It doesn’t stop there… We also offer.

This position is full time, you'll receive an annual salary up to £30,000 per annum FTE - depending on experience.