Patient Engagement Lead

NHS; City Of London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A healthcare services organization is seeking a Patient Engagement Lead for its team at HMP Belmarsh in London. The role involves enhancing patient engagement and overseeing projects that align with patient needs. Qualifications include GCSE English/Maths and IT competence. The position offers an annual salary of up to £32,000, with various professional development opportunities.

Benefits

Discounts on shopping and leisure activities

Support for professional development

24/7 employee assistance helpline and financial aid

Qualifications

• Candidates must have GCSE English/Maths C/4 or above or equivalent.
• Proficient in Microsoft Office for reporting and documentation.
• Commitment to ongoing professional development is essential.

Responsibilities

• Enhance patient engagement and satisfaction through forums.
• Deliver projects that align with patient priorities.
• Manage inquiries related to patient engagement.
• Oversee health champion peer support model.
• Conduct frequent engagement activities and evaluations.

Skills

English and Maths at GCSE level C/4 or above

IT competent (Microsoft Office programmes)

Peer representative experience in a criminal justice setting

Face‑to‑face engagement skills

Group facilitation and note‑taking skills

Education

Functional Skills Level 2 in English and Maths

Job description

Overview

We have an exciting opportunity for a Patient Engagement Lead to join our Healthcare Team at HMP Belmarsh, a category A prison located in London. HMP Belmarsh is a maximum security male prison with a capacity for 910 males. This role ensures patients receive the best quality care and supports the team.

Hours

Monday - Friday, 0900 - 1700.

Salary

Full-time; annual salary up to £32,000 per annum (FTE), depending on experience.

How we support you

• Bespoke induction including Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Bespoke Learning Management System
• Support from the wider team

Main duties

• Improve and sustain patient engagement activities and satisfaction through effective service user engagement and peer‑led forums.
• Plan and deliver projects/programmes aligned with patient needs and priorities, involving patients where possible.
• Act as point of contact and respond to patient engagement enquiries from staff, external partners, and patients.
• Oversee and manage the health champion peer support model, including delivery of Health Champion training across the region.
• Ensure statutory and organisational requirements are met; conduct engagement activities frequently across all sites with timely evaluations and provide feedback to patients, staff, and partners.

Benefits

• Discounts on shopping and leisure activities
• Support to grow in your role and continue professional development
• 24/7 employee assistance helpline and financial assistance when needed

About us

The Health in Justice team at Practice Plus Group provides NHS services to over 53 prisons, young offenders and immigration removal centres, impacting more than 40,000 patients in secure environments.

Practice Plus Group stands by core values: treat patients and each other as we would like to be treated, act with integrity, embrace diversity, and strive to do things better together.

Qualifications

• English and Maths at GCSE level C/4 or above, or Functional Skills Level 2 in English and Maths (certificate evidence required).
• IT competent (Microsoft Office programmes).
• A commitment to further training/education and continuous professional development.
• Peer representative experience in a criminal justice setting (health, housing, substance use).
• Face‑to‑face engagement skills.
• Group facilitation and note‑taking skills.

Eligibility

Candidates are required to have a legal right to work in the UK. Due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires an application to the Disclosure and Barring Service (formerly CRB).

Employer details

Practice Plus Group

Address

HMP Belmarsh
Western Way
London
SE28 0EB

Website

https://practiceplusgroup.com/our-jobs/join-our-team/