Patient Coordinator with Deputy Manager Responsibilities

Community Eye Care; Stevenage; On-site; GBP 25,000 - 32,000; Full time

Job summary

A healthcare provider in Stevenage is seeking a dedicated Patient Coordinator to support patient interactions and share Deputy Manager responsibilities. The candidate should exhibit empathy, strong communication, and organizational skills. This role not only focuses on customer relations but also aids in maintaining quality patient care and operational standards within the facility.

Benefits

23 days holiday plus bank holidays

Annual Company Bonus scheme

Life assurance scheme

Company sick pay scheme

Employee discounts portal

Qualifications

• Ability to empathize with patients and demonstrate genuine care.
• Good communication skills and strong interpersonal skills.
• Excellent telephone manner and organizational skills.

Responsibilities

• Serve as the first point of contact for patients.
• Handle incoming and outgoing patient calls.
• Perform administrative duties as needed.

Skills

Empathy

Communication skills

Organizational skills

Interpersonal skills

Attention to detail

Microsoft Office proficiency

Job description

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people and we care about the future of eye health and how CHEC can play an innovative part in making this great with your help.

If you are care focused and looking to join an organisation that is thriving on success then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.

About the Role

An exciting opportunity has arisen for someone who enjoys working with people building relationships and is passionate about providing excellent care to our patients.

The focus of the role is being the first point of contact for our patients taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.

As part of this role we are looking for the successful candidate to take on additional Deputy Manager duties. This is an exciting opportunity for a motivated and passionate individual to step into the role of Deputy Manager alongside the Optical Assistant responsibilities. This role will provide essential leadership support at site level working closely with the Hospital Manager to maintain excellent standards of quality safety and service delivery.

We are looking for someone who can

• Support patients and be first point of contact
• Maintain high standards of patient care at all times responding sensitively to patients who are emotional and/or distressed
• Provide advice to patients about the services we provide which are available to them.
• Use communication skills including empathy, tact and reassurance in handling all calls
• Maintain a robust approach to data quality and patient confidentiality
• Provide site leadership in the absence of the Hospital Manager ensuring smooth and safe operations.
• Support the effective management of equipment stock and resources.
• Ensure compliance with audits and help identify improvements where needed.
• Work alongside the Hospital Manager to ensure CQC readiness and support improvement plans.

What You'll Bring to the Role

• Natural ability to empathise with patients and demonstrate a genuine care
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Excellent organisational skills and attention to detail
• Highly proficient in Microsoft Office and other systems
• The ability to learn and adapt to new internal systems
• Self-\u2018motivated and self-\u2018starter with the ability to prioritise and schedule work independently

Why Work for Us

• 23 days holidays plus bank holidays
• Buy and sell annual leave scheme
• Annual Company Bonus scheme
• MediCash
• Refer a friend scheme
• Company pension
• Company sick pay scheme
• Life assurance scheme
• Bluelight Card - 100s of discount and cashback options
• Performance review with a training and development plan
• Employee discounts portal

Gym Membership Discounts

• Cycle to work scheme
• Tech scheme

About CHEC

Since 2012 CHEC has been working with the NHS to increase patient choice and provide better access to exceptional timely locally-b​ased ophthalmology and gastroenterology care free at the point of care.

CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub- and‑spoke model. We are proud to have a role alongside colleagues in the NHS offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community‑based offering of vital healthcare to patients across England including ENT (Ear Nose and Throat) and Dermatology services.

CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

As An Employer

Good relationships are built on trust integrity and honesty the values that underpin CHECs commitment to the delivery of patient focused services. We strongly believe in a strong and open relationship with our employees.

As an employer CHEC offers a great place to work and an enthusiastic team to work within. Amongst the benefits of becoming a CHEC team member are :

• Generous salary and promotion policy
• Corporate learning
• CHEC provide cross‑functional experience
• Good work life balance
• Positive culture
• Employee relationships
• Access to Work

Documents

Required Experience :

Manager

Employment Type

Full-Time

Experience

years

Vacancy

1

Get Support if you have a Disability or Health Condition

CHEC we are committed to ensuring everyone has equal access and opportunity throughout the recruitment process. If you require any reasonable adjustments or have any general queries regarding this position please contact a member of our team at or call .

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