Patient Coordinator

Amersham Health Centre; Amersham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local healthcare practice in Amersham is seeking a Patient Coordinator to manage front-desk operations and ensure smooth patient flow. The ideal candidate will have strong communication skills and experience in customer service. This role is vital for creating a welcoming environment and supporting the clinical team. Opportunities for personal and professional growth are included.

Benefits

Opportunities for ongoing training

Supportive, patient-centered work environment

Qualifications

• Strong communication and customer-service skills are essential.
• Previous reception or customer-facing experience is beneficial.
• Experience in primary care or a GP practice is an advantage.

Responsibilities

• Greet patients and assist with check-in.
• Manage appointment bookings and maintain a schedule.
• Provide information and support regarding services.

Skills

Strong communication and customer-service skills

Ability to remain calm, organised and professional

Good attention to detail

Confidence using computer systems

Education

Good standard of general education (e.g., GCSE English and Maths)

Job description

Join our team as the welcoming face and friendly voice of our medical practice. As a Patient Coordinator, you’ll play a key role in creating a positive first impression for every patient who walks through our doors. You’ll manage appointments, support clinical staff, and help ensure our office runs smoothly, making a meaningful impact on the patient experience every single day.

This is an ideal opportunity for someone who thrives in a fast‑paced, people‑focused environment and enjoys being the go‑to person who keeps things organised and moving. You’ll be part of a supportive, patient‑centered team that values professionalism, compassion, and personal growth. If you’re looking for a role where your work truly matters and where you’ll be appreciated for it we would love to have you with us.

Main duties of the job

• Welcome patients and create a positive first impression during visits and calls
• Manage appointment bookings and help maintain an efficient daily schedule
• Handle patient enquiries and provide clear, supportive information
• Keep front‑desk operations organised and running smoothly
• Maintain accurate patient details and update records when needed
• Coordinate with clinical and administrative staff to support seamless care
• Assist with general administrative tasks that help the practice operate efficiently

About us

We are a friendly, patient‑focused healthcare practice built on teamwork, professionalism and genuine care for the community we serve. Our team is made up of dedicated clinicians, knowledgeable administrators and supportive managers who all work together to create a positive, welcoming environment for both patients and staff.

We value collaboration, clear communication and a strong work ethic, but we also believe in maintaining a relaxed, supportive atmosphere where everyone feels heard and appreciated. Joining us means becoming part of a team that celebrates growth, encourages new ideas and takes pride in delivering excellent patient care every day.

We offer a range of benefits, including opportunities for ongoing training, a stable and respectful work environment, and the chance to make a meaningful difference in people’s lives. If you’re looking for a workplace where you can build strong relationships, feel valued and develop your skills, you’ll feel right at home with us.

Job responsibilities

Job Description Patient Coordinator Purpose of the Role

To provide a professional, welcoming and efficient front‑of‑house service for patients while supporting the daily administrative operations of the practice. The Patient Coordinator ensures a smooth patient journey and contributes to the effective running of the clinical team.

Patient Reception & Customer Service

• Greet patients in a friendly, professional manner and assist with check‑in
• Answer telephone enquiries promptly and efficiently
• Provide clear information, guidance and support to patients regarding appointments, services and processes
• Manage patient flow in the waiting area to maintain a calm, organised environment

Appointments & Scheduling

• Book, amend and cancel appointments using the practice’s clinical system
• Monitor the appointment diary to ensure effective use of clinical time
• Communicate any schedule changes or urgent updates to clinicians

Administration & Record Management

• Maintain accurate and up‑to‑date patient information
• Manage incoming and outgoing correspondence, including emails and documents
• Support processing of registrations, referrals and related administrative tasks
• Handle prescription requests in line with practice protocols

Team & Practice Support

• Work collaboratively with clinical and administrative colleagues
• Flag any issues impacting workflow, patient experience or practice operations
• Contribute to a positive, supportive team culture
• Undertake additional duties as required to support the smooth running of the practice

Skills and Experience

• Strong communication and customer‑service skills
• Ability to remain calm, organised and professional in a busy environment
• Good attention to detail and accuracy when handling information
• Confidence using computer systems and learning new software
• Previous reception or customer‑facing experience is beneficial; healthcare experience is an advantage but not essential

Personal Qualities

• Friendly, approachable and patient‑focused
• Reliable, punctual and proactive
• Able to work well as part of a team
• Discreet and respectful of confidentiality at all times

Person Specification

Additional Criteria

• Additional Criteria to Score Against
• Demonstrates an understanding of the role of a Patient Coordinator within a healthcare setting
• Shows evidence of problem‑solving skills and proactive thinking
• Ability to adapt to change and work in a fast‑paced environment
• Commitment to equality, diversity and inclusive practice

Qualifications

• Qualifications
• Good standard of general education (e.g., GCSE English and Maths or equivalent)
• Evidence of ongoing personal or professional development

Experience

• Experience
• Experience working in a customer‑facing or reception‑based role
• Experience handling telephone enquiries in a busy environment
• Experience using computer systems and carrying out administrative tasks
• Experience working as part of a team to deliver effective service
• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.