Patient Consultant

Batash Endoscopic Weight Loss; City Of London; Remote; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in the UK is looking for a Patient Consultant to convert leads into patients through engaging consultations. This highly compensated role offers flexibility and autonomy, allowing you to work remotely while helping patients transform their health. Ideal candidates should have sales experience and the ability to manage a high volume of client interactions. Apply now to make a positive impact on patients' lives.

Benefits

Highly competitive compensation

Flexible schedule

Autonomy in role

Qualifications

• Able to handle 35 new potential clients a week via consult calls.
• Available for urgent calls and deposits during evening hours and weekends.
• Able to work autonomously and solve problems independently.

Responsibilities

• Engage and sell assigned leads through various communication methods.
• Schedule follow-up calls to convert warm leads into deposits.
• Provide helpful information to improve patient experience.

Skills

Sales skills

Attention to detail

Problem-solving

Job description

Position Overview :

https : / / www.batashmedical.com

The Patient Consultant (PSL) role is a highly compensated, rewarding, flexible, but demanding role. In this role, you will convert prospective clients (i.e., leads) into patients of one of our non surgical weight loss procedures over the phone, text, and email. Key responsibilities include calling qualified leads, selling leads on one of our procedures, collecting deposits, addressing key procedure questions, scheduling the procedure, and ensuring patients are ready for procedure day. Each week, Consultants are expected to hold ~35 initial consult calls (~10‑15 mins a call), convert 25% of these consult calls into procedures, collect 9 procedure deposits, and follow‑up with outstanding leads to convert them over time. Consultants work 5 to 6 days per week (depending on staffing needs and schedule), actively make & schedule calls from 9 am to 7 pm ET, and take urgent calls and collect deposits until 9 pm ET weekdays and on weekends.

Company Overview :

At Batash Weight Loss, we provide our patients with long‑term weight loss solutions that positively transform patients' weight, well‑being, mood, energy, and health. We offer minimally invasive, high‑value weight loss procedures including endoscopic sleeve gastroplasty (ESGs) and bariatric balloons. Many patients experience a reduction in weight of 20% or more with several patients having lost over 100 pounds. With over 4,000 procedures performed, our patient‑focused, outcomes‑oriented organization is the #1 leading provider of endobariatric procedures in the United States with plans to significantly grow our business over the coming years so we can help even more patients positively transform their lives.

Why people love working with us :

• Highly competitive compensation based largely on individual performance
• Flexible schedule, fully remote, work independently
• Help patients positively transform their lives and lose significant weight
• Enjoy a significant amount of day‑to‑day autonomy while engaging with patients
• Work in a world‑leading outpatient practice offering best‑in‑class healthcare solutions available to patients from all walks of life

Key responsibilities include :

• Run best‑in‑class sales process; proactively and effectively engage and sell all assigned leads; connect and follow‑up with potential leads via calls, emails, texts, etc. to convert patient leads into deposits and ultimately procedures
• Run highly effective initial consult calls and always show up on time; with warm leads, schedule follow‑up calls (e.g., for follow‑up conversations, to take deposit, to discuss financing options) to convert these warm leads into deposits; follow‑up with warm leads at least 2‑3 times to convert if the lead misses the follow‑up call or stops responding
• Provide potential patients with helpful, persuasive information, resources, and insights to convert leads to deposits, improve the patient experience, and minimize cancellations
• Work with patients to take deposits, confirm procedure scheduling, and support handling of financing and medical paperwork (over a ~2‑6+ week period)
• Answer and/or triage all questions from potential patients
• Take thorough notes in the CRM system once calls complete and be as descriptive and thorough as possible; add additional important information to the CRM post‑deposit to enable an effective go‑forward process (e.g., mark package purchased, make notes for prep and nurses, place patient info into workflow)

Qualifications :

• Able to easily handle 35 new potential clients a week (via consult calls) and a book of up to 70‑100 active potential clients followed up with via call, text, and email
• Available to handle urgent calls and deposits during evening hours (up to 9 pm ET) and over the weekend
• Able to work largely autonomously and problem solve independently (e.g., hold calls with no support, deal with unexpected or challenging patient questions, etc.)
• Consistently strive to deliver on & exceed targets, even if it requires working beyond standard hours
• Strong attention to detail as details can be critical

Preferred :

• 3‑5+ years experience in a sales or client‑facing role (e.g., customer support, account management)