Patient Concierge & Care Navigator

NHS; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local healthcare facility in Gloucester seeks a Receptionist / Care Navigator to provide exceptional customer service and administration support. This full-time role involves managing the appointment system, assisting patients, and ensuring smooth reception operations. The ideal candidate will have a good education background, strong communication skills, and the ability to handle multiple tasks under pressure. This is a permanent position offering a pay rate of £12.71 an hour, with opportunities for job sharing.

Qualifications

• Experience of using own initiative.
• Good understanding and empathy towards patients.
• Planning and organisation skills.

Responsibilities

• Maintaining and monitoring the practice appointment system.
• Processing triage forms and booking appointments.
• Assisting in keeping the reception area organized.

Skills

Good standard of general education

Excellent communication skills

Friendly and approachable

IT and keyboard skills

Ability to perform under pressure

Attention to detail

Education

GCSE English or equivalent

GCSE Mathematics or equivalent

Tools

Systm1 clinical computer system

Job description

A local healthcare facility in Gloucester seeks a Receptionist / Care Navigator to provide exceptional customer service and administration support. This full-time role involves managing the appointment system, assisting patients, and ensuring smooth reception operations. The ideal candidate will have a good education background, strong communication skills, and the ability to handle multiple tasks under pressure. This is a permanent position offering a pay rate of £12.71 an hour, with opportunities for job sharing.