Patient Care Navigator & Front Desk Specialist

NHS; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Nottingham is looking for a motivated Receptionist to manage the reception desk and provide exceptional customer service. The role requires strong communication skills and attention to detail, with responsibilities including managing inquiries and ensuring the practice runs efficiently. Candidates should have a good education background, including GCSEs in English and Maths. This is a full-time position.

Qualifications

• Experience in customer service in a general practice environment.
• Accuracy and attention to detail are essential.
• Ability to manage multiple tasks effectively.

Responsibilities

• Manage the reception desk ensuring surgeries run smoothly and efficiently.
• Receive patients and visitors courteously and efficiently.
• Answering the telephone and taking messages.
• Processing appointment requests by telephone or in person.
• Actioning queries for repeat prescriptions.

Skills

Excellent communication and interpersonal skills

Ability to communicate effectively both verbally and in writing

Time management skills and ability to multi-task

Proficient in all areas of Microsoft Office

Education

Good standard of education with at least level 3 qualifications

GCSE at English and Maths or equivalent

Job description

A healthcare organization in Nottingham is looking for a motivated Receptionist to manage the reception desk and provide exceptional customer service. The role requires strong communication skills and attention to detail, with responsibilities including managing inquiries and ensuring the practice runs efficiently. Candidates should have a good education background, including GCSEs in English and Maths. This is a full-time position.