Patient Care Co-Ordinator - Atrium Health Centre

NHS; Dorchester; On-site; GBP 25,000; Part time

Job summary

A healthcare provider in Dorchester seeks a Patient Care Coordinator to coordinate patient appointments and improve care processes. Candidates must have excellent communication skills, experience with the public, and GCSE in English. This part-time position is for up to 22 hours weekly, offering a pro rata salary of £24,735 per year in a supportive environment.

Qualifications

• Proven experience of working with the general public.
• Motivated to achieve good outcomes for patients.
• Able to maintain confidentiality at all times.

Responsibilities

• Coordinate patient appointments for follow up of long term conditions.
• Communicate with patients on a daily basis to book appointments.
• Work closely with the practice team for effective patient recall.

Skills

Excellent verbal and written communication skills

Good IT skills

Organised with effective time management skills

Problem-solving ability

Good inter-personal and customer care skills

Positive approach, calm under pressure

Education

GCSE grades grade C or 4 above in English

Tools

SystmOne

Job description

Job Summary

Mid Dorset Primary Care Network partners Mid Dorset Practices in the delivery of extended primary care services. The Atrium Health Centre is one of the eight practices that make up Mid Dorset Primary Care Network.The Practice is looking for an organised, compassionate, and proactive Patient Care Coordinator to join their friendly team.

The hours for this post will be up to 22 hours per week. Days may be flexible by arrangement with the management team prior to employment.

The advertised salary will be pro rata for hours worked. This role is only open to candidates with UK residential status as we are unable to sponsor applicants at present.

Duties

Coordinate patient appointments for follow up of long term conditions.

Communicate with patients on a daily basis to book appointments in accordance with The Atrium’s recall processes.

Work closely with the practice team to ensure effective communication and coordination of the patient recall system.

Complete all mandatory training and maintain a continuing personal development (CPD) plan.

Adhere to the standard operating procedure put in place by the primary care network (PCN) and data protection legislation and data sharing agreements.

Build relationships with key members of GP practice and PCN staff and attend relevant meetings.

Work as part of the multi-disciplinary team and communicate politely and effectively with patients, carers, and colleagues.

Maintain the highest standards of behaviour, comply with and follow practice and CQC policies, protocols, and procedures, including information governance, health and safety, equality, diversity and report any breach or suspected breach immediately.

Undertake any other activities reasonably requested by the Partners or surgery Management Team.

About Us

The Atrium Health Centre is a modern, forward-thinking GP practice located in the heart of Dorchester.

The team is committed to delivering high-quality, patient-centred care in a supportive and inclusive environment.

Details

Date posted: 21 November 2025

Pay scheme: Other

Salary: £24,735 a year pro rata

Contract: Permanent

Working pattern: Part-time

Reference number: A5663-25-0022

Job locations: The Atrium Health Centre, 7 Weymouth Avenue, Dorchester, Dorset, DT1 1QR

Person Specification

Experience – Essential

• Proven experience of working with the general public
• Motivated to achieve good outcomes for patients
• Excellent verbal and written communication skills
• Good IT skills, able to use relevant Office packages (Word, Excel, Databases and Outlook for e‑mail/calendar)
• Organised with effective time management skills
• Able to problem solve
• Able to follow policies and procedures effectively
• Able to maintain confidentiality at all times
• Good inter‑personal and customer care skills
• Positive approach, calm under pressure
• Flexible in approach

Experience – Desirable

• Experience working in primary care, healthcare, or a clinical environment
• Familiarity with SystmOne
• Understanding of QOF, vaccination programmes, and general practice workflows
• Knowledge of medical terminology

Qualifications – Essential

• GCSE grades grade C or 4 above in English

Qualifications – Desirable

• IT qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: Mid Dorset Primary Healthcare Ltd

Address: The Atrium Health Centre, 7 Weymouth Avenue, Dorchester, Dorset, DT1 1QR

Website: https://www.mid-dorsetpcn.co.uk