Patient Care Call Centre Agent (Flexible Hours)

Teldoc; Telford; On-site; GBP 20,000 - 28,000; Full time

Job summary

A healthcare call center in Telford is seeking a dedicated individual to join their team. You will handle a large volume of inbound calls, provide excellent customer service, and assist patients with inquiries, appointment bookings, and care navigation. Successful candidates will possess strong IT skills, a keen eye for detail, and the ability to work both independently and within a team. Flexibility to work various shifts is essential. This role offers meaningful interaction with over 50,000 patients across multiple locations.

Qualifications

• Strong customer service/administrative background.
• Excellent attention to detail.
• Strong IT skills.

Responsibilities

• Respond to high volumes of inbound calls professionally and effectively.
• Book appointments and provide information to patients.
• Deal efficiently with all enquiries.

Skills

Customer service experience

Attention to detail

Strong IT skills

Ability to work under pressure

Effective communication

Job description

A healthcare call center in Telford is seeking a dedicated individual to join their team. You will handle a large volume of inbound calls, provide excellent customer service, and assist patients with inquiries, appointment bookings, and care navigation. Successful candidates will possess strong IT skills, a keen eye for detail, and the ability to work both independently and within a team. Flexibility to work various shifts is essential. This role offers meaningful interaction with over 50,000 patients across multiple locations.