Patient Care Assistant

Harbour (Portsmouth); Portsmouth; On-site; GBP 20,000 - 26,000; Full time

Job summary

A local veterinary clinic in Portsmouth is seeking a Patient Care Assistant to support qualified vets and nurses. The role includes animal handling, cleaning, and providing excellent customer service. Applicants should have strong communication skills and experience in animal welfare. This is a full-time position offering a competitive salary in line with UK National Minimum Wage and various employee benefits.

Benefits

Salary in line with UK National Minimum Wage

5 weeks annual leave

Staff discount scheme

Private healthcare

Employee Assistance Programme

Qualifications

• Experience in animal handling and welfare including feeding and cleaning.
• Ability to cope with emotional situations and provide exceptional care.
• Experience in a veterinary environment is desirable.

Responsibilities

• Support qualified RVNs and Vets in providing care to patients.
• Assist in restraining animals for treatment and maintain cleanliness.
• Provide reception cover and customer service to clients.

Skills

Excellent communication

Strong empathy

Customer service

Experience in animal welfare

Teamwork

Resilience

Job description

We have a fantastic opportunity for a Patient Care Assistant to join our team here at Harbour Vet Hospital!

The PCA role is one of the foundations of an outstanding veterinary practice, as a PCA you would be involved in supporting our team of qualified RVNs and Vets to provide outstanding care to our patients, working alongside a lovely team of people. This role will involve animal handling, assisting vets and nurses in restraining animals for treatment, cleaning, walking and feeding patients, general cleaning and maintenance duties, answering phone calls, reception cover, greeting clients and providing the highest standards of animal and customer care.

You’ll be joining us on a full time, permanent basis working 40 hours per week including weekends and bank holidays on a rota basis.

What we’re looking for in our Veterinary Patient Care Assistant:

• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and excellent teamwork skills
• Experience in looking after animals in a veterinary environment would be desirable

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary will be in line with the UK National Minimum Wage £20,800 - £25,396
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
• Buy/sell up to an additional 4 weeks annual leave!
• Staff discount scheme on Veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and more!

Or, if easier, you can find a full list by clicking the link here: What We Offer

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.