Patient Care Administrator Full-time

NHS; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public healthcare organization in City Of London seeks a motivated individual for a full-time reception and admin role. Responsibilities include liaising with patients, managing records, and ensuring professional service. Ideal candidates should possess excellent communication skills, IT proficiency, and time management abilities. This fixed-term position offers £13.68/hour with comprehensive training provided.

Qualifications

• Experience working with others in a healthcare setting.
• Experience using IT in a working environment.

Responsibilities

• Liaise with team members in providing a reception service.
• Receive and record requests for repeat prescriptions.
• Maintain a professional image of the practice.
• Deal with general administrative issues related to the reception service.
• Ensure health and safety standards are met.

Skills

Excellent communication skills

Customer service skills

IT literate

Time management

Discreet

Problem-solving skills

Education

Undergraduate degree

Relevant diploma in business, healthcare, or management

Tools

Docman

Emis Web

Job description

Job Summary

This post requires someone with initiative, enthusiasm, excellent communication skills and empathy with patients and colleagues. Well organised, reliable and with a flexible approach to team work.

The role involves reception and admin duties both patient facing and over the phone. You will liaise with team members to provide a reception service including answering patient and visitor general enquiries and booking appointments. Admin duties will include patient records maintenance, recording repeat prescriptions and processing patient emails received via the surgery website all in accordance with protocols.

You will be required to ensure the professional image of the practice is maintained whilst acting as the first point of contact with patients and visitors.

Main duties of the job

• Have experience of working with others
• Be highly motivated and innovative self‑starter
• Be discreet and able to maintain confidentiality
• Have a professional and personable presentation and demeanour
• Have excellent customer service skills and ability to communicate confidently with the general public over the phone and face to face
• Excellent communication skills and the ability to problem solve and resolve issues calmly under pressure
• IT literate with a high standard of accuracy and quality
• Information management – able to collect, organise and input data efficiently
• Time Management – able to work to deadlines

About Us

We serve approximately 13,500 socially and culturally diverse patients from a large modern healthcare centre in the vibrant borough of Haringey. We are active in supporting the professional development and personal interests of our team and where appropriate ongoing study or courses will be supported. Offering a lot of opportunities to develop your customer service skills.

We are an innovative and educationally focussed practice and are looking for applicants with a similar working ethos to join our multidisciplinary team of dynamic and caring staff consisting of doctors, pharmacists, paramedics, nurses and healthcare assistants.

Full training will be provided including working protocols and procedures. You will work with an experienced team of administration staff as well as working closely with the medical team.

Contract Details

• Pay scheme: £13.68 an hour
• Contract: Fixed term, 6 months
• Working pattern: Full‑time
• Start date: 14 November 2025
• Reference number: A4089-25-0020
• Location: 239 Lordship Lane, London, N17 6AA

Key Responsibilities

• Reception: Liaise with team members in providing a reception service; respond and redirect all patient and visitor requests; receive incoming telephone calls, answer general enquiries, and transfer or document calls and messages; book appointments and visitors in line with practice procedures; provide information on local resources; collect payments for non‑NHS services; provide cover for colleagues on leave, including late/early shifts.
• Admin: Receive and record requests for repeat prescriptions; distribute and open mail; scan, process, and archive patient correspondence; process emails from the surgery website; record requests for medical reports; register new patients onto EMIS; amend patient records; send out appointment letters or contact patients by phone; manage allocated personal tasks; cover personal tasks of other reception staff; collect and provide audit data; operate within practice protocols and guidelines including confidentiality and health & safety.
• Services: Maintain the professional image of the practice through staff behaviour, appearance, and waiting‑room facilities; attend to and resolve ad hoc issues; escalated appropriate issues to line management; act as the first point of contact for complaints; maintain two‑way communication with patients and the team; develop own skills for minor repairs/fixes; develop protocols and performance standards; maintain waiting‑room notice boards; assist management with the Patient Participation Group; report ad hoc building or facilities issues.
• General: Deal with general administrative issues related to the reception service; attend regular and ad hoc staff meetings; provide cover for absent staff; undertake other duties assigned by management to ensure the smooth running of the practice.
• Health & Safety: Take reasonable care for the health and safety of yourself and others; use personal security systems as directed; identify and manage risks; use infection control procedures; report hazards promptly; keep work areas clean and maintain general standards of cleanliness.

Equality, Diversity & Inclusion

Morris House is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff can do their jobs to the best of their abilities without facing discrimination or harassment. All employees have a responsibility to ensure they understand the standards we expect and to promote and adhere to the policies and measures adopted by the practice.

We will support the equality, diversity and rights of patients, carers and colleagues by if acting in a way that recognizes the importance of people's rights and respecting privacy, dignity, needs and beliefs.

Personal/Professional Development

You will participate in any training or development programme implemented by the practice, including an annual development review and maintaining a record of personal and professional development.

Person Specification

Qualifications (Desirable)

• Undergraduate degree
• Relevant diploma or other qualification in business, healthcare or management
• level of numeracy and literacy as demonstrated through GCSE or A‑level qualifications or equivalent.

Experience

Essential

• Practice experience of working with others
• Experience of using IT in a working environment

Desirable

• Working in General Practice or the NHS
• Medical terminology
• Experience of customer service
• Experience of working within a medical environment
• Experience of working under own initiative

Knowledge & Skills

Essential

• Highly motivated & innovative self‑starter
• Discreet and able to maintain confidentiality
• Professional and personable presentation and demeanour
• Excellent customer service skills and ability to communicate confidently with the general public
• Excellent communication skills: able to listen effectively, clearly articulate and adapt communication style to facilitate understanding
• Confident in dealing with people face to face and over the phone
• Problem solving; able to explore and resolve issues calmly under pressure
• IT literate
• Attention to detail – able to maintain a high standard of accuracy and quality
• Information management – able to collect, organise and input data efficiently
• Time Management – able to work to deadlines

Desirable

• Experience using Docman and Emis Web

Employer Details

Morris House Group Practice

239 Lordship Lane
London
N17 6AA

Website: https://www.mhgp.co.uk