Patient Booking Coordinator

NHS; Preston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider is seeking Patient Booking Coordinators to manage referrals and patient appointments in a dynamic contact center environment. Candidates must excel in communication, IT literacy, and teamwork. The role demands empathy and the ability to work under pressure while maintaining high service standards. Join a growing team committed to enhancing patient care across England in partnership with the NHS.

Qualifications

• Ability to work as part of a team.
• IT literacy essential for using booking systems.
• Capable of working under pressure and to service levels.
• Empathetic approach towards handling referrals.
• Strong communication skills, particularly over the phone.

Responsibilities

• Act as the first point of contact for patients and practitioners.
• Liaise with care providers using various IT systems.
• Process referrals and book patient appointments.
• Perform ad hoc administrative duties as needed.
• Ensure work meets CHEC's standards.

Skills

Team collaboration

IT literacy

Ability to work under pressure

Empathy and patience

Strong communication skills

Job description

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of community and how CHEC can play an innovative part in making this great, with your help.If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for Patient Booking Coordinators to join us as we continue to expand throughout the UK.

Main duties of the job

All patients that are referred throughout the country are processed and booked via our Referral & Bookings Management Centre. As an NHS commissioned service, our aim is that our referral and bookings team is the most responsive to patient needs, the safest, and the best Nationwide.Due to our continued growth we are looking for Patient Booking Coordinators to join the team. Our team thrive in our busy Contact Centre and enjoy an atmosphere where everyone takes on a high level of personal responsibility for achieving outstanding service whilst building strong relationships both internally and externally.

About us

Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care.CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

Job responsibilities

Be the first point of contact for patients, general practitioners and optometrists throughout the referral processRegularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systemsProcess referralsBook patients appointments using the booking systemPerforming ad hoc administration duties as necessaryWorking effectively and efficiently to the CHEC standards

Person Specification

Qualifications

• Ability to work as part of a team
• IT literacy
• Ability to work under pressure and to service levels
• Have empathy and patience with referrals
• Strong communication skills and confidence when speaking on the phone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

CHEC

Address

Broughton Business Park, 1-6 Star Building, Oliver's Pl, Fulwood

Broughton Business Park, 1-6 Star Building, Oliver's Pl, Fulwood