Patient Booking & Care Coordinator

NHS; North Shields; On-site; GBP 24,000 - 27,000; Full time

Job summary

A major healthcare organization in the UK is seeking a Patient Care Advisor to join their Contact Centre team. This role involves providing administrative services and serving as the first point of contact for patient interactions. Ideal candidates will have extensive customer service experience in a healthcare setting and relevant qualifications. Join a supportive team focused on delivering excellence in patient care, with competitive salary of £24,937 to £26,598 per annum.

Qualifications

• Extensive administration and/or customer service experience in a healthcare environment.
• Understanding of contact centre and clinical processes in the NHS.
• Demonstrated understanding of confidentiality and sensitive situations.

Responsibilities

• Liaise with patients and staff, providing NHS services for excellence in care.
• Process patient appointments, referrals, and surgeries per NHS standards.
• Communicate regularly with patients by phone, offering choice when booking.

Skills

Administration

Customer service

Communication

Confidentiality

Education

5 GCSEs grade 4-9 or equivalent

Level 3 qualification or equivalent experience

ECDL

Job description

A major healthcare organization in the UK is seeking a Patient Care Advisor to join their Contact Centre team. This role involves providing administrative services and serving as the first point of contact for patient interactions. Ideal candidates will have extensive customer service experience in a healthcare setting and relevant qualifications. Join a supportive team focused on delivering excellence in patient care, with competitive salary of £24,937 to £26,598 per annum.